Account Supervisor 1:1

imagi(nation) We’re bold, creative, pushing boundaries, sparking innovation and creating the extraordinary on the daily. Our entrepreneurial spirit and passion drives us to find new paths for some of the most recognized brands in the world. We act locally for global impact. We take risks. We empower. We go beyond. To those who won’t settle for the expected—you’ve found your crew. As our ideal candidate, you are proactive, strategic and love to build strong relationships with your client. You know when to lean in and review assets with critical eyes and are an executional powerhouse when needed. You are a self starter, who will thrive in a fast paced environment and have a passion for digital and direct. As an Account Supervisor 1:1, on one of our largest Direct Marketing clients you will: Be responsible for the success of your assignment, including quality of the client relationship and program output across varying lines of business. Be responsible for overseeing an Account Executive, ensuring a high level of quality and process is met against tight deadlines. Lead and contribute during all phases of program requests including pre-planning and execution. Develop strong relationships with clients and internal team members Develop and present material to teams and clients What you bring to the table. You are detail oriented, assertive, confident and enjoy the challenge of working on a large, fast-paced account. 4+ years of experience working on omnichannel 1:1 (with a focus on email) clients preferred Understanding of integrated campaigns (social and digital) preferred Understanding of CRM and database management Aptitude for reviewing Analytic Reports, including such areas as response rates, web metrics, and providing strategic client recommendations Ability to manage several tasks at once with strong leadership and presentation skills Solutions-oriented with the ability to work with minimum supervision Strong team player with an open mind, passion and commitment to excellence Commitment to management and growth of subordinates Exceptionally strong organizational skills Driven by a curiosity of leveraging AI tools to advance our clients work and objectives. What’s in it for you: An innovative and entrepreneurial work environment that promotes ingenuity and individuality - with the best of colleagues, and the best of clients Hybrid work models and flexible hours, plus a work from anywhere policy for short-term stays in other regions Generous Vacation starting at 3 weeks + 1 extra week over the holidays Agency summer days (exact policy differs per campus and agency) Modern, open co-working spaces with coffee & snack bars, located in great city neighborhoods, close to shops and restaurants and easy access to public transport Dogs allowed, dedicated Play Room to support families and Private wellness room (in select offices) Team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more We are obsessed with learning and being better humans In-house learning & development sessions and annual career and growth conversations’ Access to internal network of opportunities across all agencies Focus on developing BIMPOC Talent via our BIMPOC Mentorship Program Internal EDI group(s), programs & initiatives across Plus Company and opportunities to be involved in employee resource group(s) We invest in your health and wellness: Flexible benefits to support your individual lifestyle and life stage – with access to a personal wellness spending account you can use for a wide range of wellness expenses, including gym membership fees, pet care, education expenses, and much more Comprehensive mental health support including access to a virtual mental health therapy clinic providing you with personalized therapist guided iCBT programs and live therapy, access to health clinicians 24/7, and a holistic array of other health and wellness resources to support you and your family. Dedicated play rooms for days you need to bring the kids and health and wellness rooms when you need a place to get grounded. A responsible sick & personal absence days policy designed so you don't have to worry the moment a personal obligation or emergency arises. Maternity leave top up program. Expiry Date Notice: This job description expires on December 3, 2025 We’re humbled by the number of talented people who apply to work with us every day. And, we thank each and every one of you. Truly. We’ll reach out directly to those we’d like to meet for an interview. To ensure a fair and consistent evaluation for all candidates, our interviewers are supported by an AI tool that securely takes notes during the conversation Creating meaningful work means embracing different perspectives. We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation. Not only are these provisions protected by provincial and federal law, embracing difference is what makes Cossette what it is—and we wouldn’t have it any other way. We pride ourselves on our inclusive and accessible workplace. If you need any accommodations during the interview process to make it work for you, let us know. Employee & Job Applicants Privacy Notice #J-18808-Ljbffr