Client Onboarding Project Manager

OverviewJoin to apply for the Client Onboarding Project Manager role at RBC.With proven project management expertise, this individual will lead and manage end-to-end client onboarding initiatives within the RBCIS Client Onboarding Team to deliver a superior client onboarding experience for new and existing RBCIS clients. This includes independently managing a variety of moderately complex client facing onboarding initiatives ensuring clients’ needs are met, effectively using key project principles and tools, while collaborating closely with internal stakeholders across RBCIS and RBC. This role ultimately facilitates all aspects of the onboarding initiative to ensure a smooth and successful client onboarding experience for our clients via leadership and accountability throughout the end-to-end onboarding journey, leveraging the project toolkit and providing thought leadership.What is the opportunity? This role operates within the RBCIS Client Onboarding Team to deliver a superior client onboarding experience for clients, leveraging the project toolkit and providing thought leadership.What will you do?Lead a variety of end-to-end client onboarding projects, accountable for the ultimate success of each initiativeDeliver an exceptional client experience, putting the client at the centre, for all assigned onboarding initiativesPartner and collaborate with stakeholders across RBCIS and RBC to ensure a smooth and successful client onboarding experienceUtilize a standardized project management approach for all onboarding and transition initiatives, including project framework, internal and client facing artefacts, KPIs & reporting, governance and communications/status updatesDrive continuous improvement across the end-to-end onboarding lifecycle by working with the larger team and partnering with stakeholdersConduct projects in accordance with RBC’s standard project management discipline, consistently following Project Management methodology and principlesDevelop a detailed understanding of the RBC Investor Services environmentPromote a culture of teamwork & collaborationWhat do you need to succeed?Must-haveProven proficiency in project management principles and executionExceptional Client focus & stakeholder engagementStrategic thinking & complex problem solvingSuperior communication skillsStrong facilitation skills, impact & InfluenceProven teamwork & collaboration, ability to work in a matrixed environmentNice to haveIndustry knowledge, including RBC Investor Services products & servicesPMP CertificationChange Management CertificationLean Six Sigma CertificationWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriateWorking with an exciting, close-knit, supportive & dynamic groupOpportunity to collaborate with other business segments within the bankExcellent career development and progression opportunitiesA comprehensive Total Rewards Program including bonuses and flexible benefitsCompetitive compensationJob DetailsAddress: RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity: TorontoCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: WEALTH MANAGEMENTJob Type: RegularPay Type: SalariedPosted Date: 2025-08-26Application Deadline: 2025-09-09Equal Employment OpportunityAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent Community: Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. #J-18808-Ljbffr