Bilingual Client Success Coordinator
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Support B2B healthcare partners in English and French as Maple’s Bilingual Client Success Coordinator, working remotely within Canada or hybrid in Toronto.
This full-time role supports Maple’s Channel Partnerships team and growing partner network. You will coordinate account operations, onboarding, reporting, troubleshooting, and partner communications. Success requires client-facing experience, strong organization, customer service instincts, and clear bilingual communication.
Key Responsibilities:
- Respond to partner questions and requests in English and French
- Coordinate onboarding, communications, eligibility updates, and administrative tasks
- Prepare and distribute accurate monthly partner reports
- Troubleshoot operational issues and escalate complex matters
- Maintain partner documentation and task tracking across internal systems
Requirements:
- At least one year of client-facing or similar experience
- Bilingual English and French verbal and written communication
- Strong customer service instincts and problem-solving interest
- Organized, detail-oriented approach to priorities and follow-ups
- Curious, AI-savvy, dependable, and collaborative working style
Bring bilingual communication, operational coordination, and thoughtful client support to Maple’s healthcare partnerships across Canada.
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