Total Loss Claims Advisor I

2 days ago Be among the first 25 applicants Work Location Halifax, Nova Scotia, Canada Hours 35 hours per week Line Of Business TD Insurance Pay Details $47,200 – $70,800 CAD TD is committed to fair and equitable compensation. Salary may vary based on skills, experience, geographic location, and business needs. Candidates are encouraged to discuss compensation with recruiters. Job Description TD Insurance, part of TD Bank Group, protects clients from life’s accidents via products such as credit protection, life, health, travel, home, and auto insurance. With over three million clients, TD Insurance sells through a network of more than 1,000 TD branches and online. Our General Insurance business is a national leader in group insurance and affinity marketing, and our Life and Health business leads Canada in critical illness and direct insurance. We foster an inclusive environment for over 4,000 employees across Atlantic Canada, Quebec, Ontario, and Alberta. Joining TD Insurance means belonging to a stable, dynamic workplace with opportunities for professional growth. TD Insurance Auto Centre Teams provide a one‑stop shop for customers: drop‑off vehicle, pick‑up rental, and claim assistance in one location. We build lasting relationships by understanding customer needs and delivering personalized, trusted advice. Job Details If you’re compassionate, analytical, and possess strong customer‑service skills, we invite you to join our Auto Claims team. What You’ll Do Represent TD Insurance as an Auto Claims Advisor and facilitate and coordinate claims from start to finish. Regardless of location, you’ll impact customers, grow your skills, and thrive in a culture of care. Make an Impact Support customer claims from start to finish: arrange towing, set up appraisals, and explain coverage. Gather, organize, and verify required information and documentation. Reconcile estimates from vendors to ensure appropriate settlements. Maintain file count and open/close ratio to support team productivity. Collaborate with internal partners, stakeholders, and external vendors such as Enterprise and repair shops. Experience Growth Research coverage scenarios and apply knowledge to claim files. Demonstrate customer‑centric strategy and contribute to TD Insurance Group deliverables. Cultivate our Culture of Care Greet and welcome customers at TD Auto Centres. Apply non‑biased, appropriate methods for unique cases to achieve fair settlements. Communicate clear processing requirements, maintain detailed notes, and provide timely updates. Contribute to a positive work environment as a team member. Job Requirements What You Need to Succeed Preferred: one or more years of claims adjusting experience; applicants without claims experience welcome. Postsecondary education an asset. Excellent customer service skills, dedicated to meeting/exceeding expectations. Superior time management; thrives in a fast‑paced, competing‑priority environment. Proven ability to negotiate positive outcomes when possible. Clear, professional written and verbal communication and active listening. Strong investigative skills; analyses evidence, identifies gaps or discrepancies. Support for company process improvements. Active pursuit of CIP designation or other relevant continuing education preferred. Provincial claims licensing may be required. Who We Are As part of TD Bank Group, one of Canada’s largest financial institutions, TD Insurance cares for families, offering easy access to advice, protection, and support in moments of need. Our Total Rewards Package Base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits, career development, reward and recognition. Learn more. Additional Information This opportunity subjects you to provincial employment regulations. Each province/territory has unique requirements. Required accessibility accommodations available. Colleague Development Career, development, and performance conversations with managers plus online learning and mentoring programs support growth in any career path within TD. Training & Onboarding Training and onboarding ensure all resources for success. Interview Process We will contact candidates of interest to schedule interviews and communicate outcomes via email or phone. Accommodation Your accessibility matters. Let us know if you need accommodations (e.g., meeting rooms, captioning) throughout the interview process. Language Requirement (Quebec Only) Sans Objet Seniority Level Entry level Employment Type Full‑time Job Function Finance and Sales Industries Banking Referrals increase your chances of interviewing at TD by 2x. Get notified about new Claims Consultant jobs in Halifax, Nova Scotia, Canada. We’re unlocking community knowledge in a new way. Experts add insights directly to each article with the help of AI. #J-18808-Ljbffr