Manager, Fraud Risk Management

Join to apply for the Manager, Fraud Risk Management role at Questrade Financial Group. Questrade Financial Group (QFG), through its companies – Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc. – provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real‑estate services, financial services and more. Questrade uses cutting‑edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of. At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward‑thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing‑edge solutions that delight and serve our customers. This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG. What’s in it for you as an employee of Questrade Financial Group? Health & wellbeing resources and programs Paid vacation, personal, and sick days for work‑life balance Competitive compensation and benefits packages Work‑life balance in a hybrid environment with at least 3 days in office Career growth and development opportunities Opportunities to contribute to community causes Work with diverse team members in an inclusive and collaborative environment About the Role The Fraud Risk Management Team (2LOD) acts as the independent guardian of the organization’s integrity, accountable for the design, oversight, and governance of the Fraud Risk Framework across Questbank. Our mission is to safeguard the trust of our clients and ensure the firm remains resilient against evolving threats, allowing Canadians to become more financially successful and secure. Reporting to the Senior Manager, Fraud Risk Management, this role supports, builds and strengthens Questbank’s fraud risk oversight capabilities. It provides independent oversight, effective challenge, and governance over the business units. Responsibilities Maintain and update the Fraud Risk Management Policy, Standards and procedures to ensure alignment with regulatory guidance (OSFI, FCAC, etc.) and industry best practices. Assist in defining and refreshing the Fraud Risk Appetite Statement; ensure 1LOD business units operate within these defined limits. Serve as a subject matter expert (SME) during regulatory exams and internal audits regarding fraud governance. Lead the execution of the annual Fraud risk assessments; aggregate data to identify inherent risks, assess control effectiveness, and determine residual risk across the organization. Conduct independent risk assessments on new products, services, or channels (New Product Risk Assessment) to ensure fraud controls are “baked in” prior to launch. Review and provide “effective challenge” to the First Line’s Risk and Control Self‑Assessments (RCSAs), ensuring they have accurately rated their fraud risks and controls. Independently review and challenge 1LOD fraud strategies (e.g., rule logic, model thresholds, authentication flows). Design and execute a risk‑based monitoring program to test the design and operating effectiveness of 1LOD fraud controls. Review significant fraud losses or incidents to ensure the First Line has identified the true root cause and implemented sustainable remediation. Define, track, and report on Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs); oversee management of fraud data to enable rapid tracking of trends, detect breaches in risk appetite, and elevate findings to the Risk Committee. Prepare high‑quality risk decks for the Operational Risk Management Committee (ORMC) or Board Risk Committee, summarizing top fraud threats, loss trends, and emerging risks. Track and validate closure of fraud‑related issues raised by Internal Audit, Regulators, or self‑identified by the business; ensure evidence of closure is sufficient. Drive continuous improvement in the Fraud Risk Framework and governance processes to promote effectiveness and efficiency across the bank. Maintain awareness of industry and regulatory developments. Lead and participate in vendor due diligence assessments related to fraud. Review, edit, and approve comprehensive investigative reports as per internal and regulatory guidelines. Advise Senior Management of solutions, fraud issues, control weaknesses or deficiencies and trends identified during reporting/reviews. Partner with internal & external stakeholders, as well as industry peers on best practices and trends as needed. Serve as a point of contact for internal teams for questions related to Fraud Risk. Oversee management of fraud data to enable rapid tracking and monitoring of trends. Conduct risk assessments, investigate suspicious internal activities and collaborate with various departments to enhance internal controls. Stay abreast of industry standards to ensure appropriate fraud training/education/awareness programs are being delivered to the organization as needed. Qualifications Hold a Bachelor’s degree in business, related field or equivalent experience. Have 6+ years of experience in Risk Management, specifically within Fraud Risk & Operational Risk, Fraud Strategy or Internal Audit. Have strong knowledge of Fraud Risk Management, preferably in the banking industry. Have a deep understanding of the “Three Lines of Defense” model and the distinction between risk ownership (1LOD) and risk oversight (2LOD). Be familiar with relevant regulatory requirements relative to operational risk. Have hands‑on expertise with fraud controls across the customer lifecycle: onboarding/KYC, authentication, digital fraud, payments fraud, credit card fraud, internal fraud, and account takeover. Understand how to use data analysis tools (e.g., SQL, Python) and visualization platforms (e.g., Tableau, PowerBI) to track fraud trends, challenge control effectiveness, and support KRI/KPI reporting. Have a proven record in working closely with Senior Management across lines of business, influencing and collaborating in cross‑functional teams. Demonstrate sound analytical thinking, planning, prioritizing, and execution skills. Have the ability to work effectively with internal and external partners. Be a proactive self‑starter with a high degree of business and emotional intelligence. Be a proficient written and verbal communicator. See the big picture while being comfortable with day‑to‑day responsibilities. Be proficient in Google Suite products (docs, sheets, etc.). Have strong presentation/deck building, facilitation skills and strong interpersonal and leadership skills. Additional Kudos If You… Are a Certified Fraud Examiner (CFE) or Certified Financial Crime Specialist (CFCS). At Questrade Financial Group of Companies, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us. Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs. Referrals increase your chances of interviewing at Questrade Financial Group by 2x. Seniority level Mid‑Senior level Employment type Full‑time Job function Finance and Sales #J-18808-Ljbffr