Member Service Representative

Job Category: Sales & ServiceRequisition Number: MEMBE003056Apply nowPosted : August 7, 2025Full-TimeLocationsShowing 1 locationLinden RidgeLinden Ridge Branch2100 McGillivary BlvdWinnipeg, MB R3Y1X2, CANLinden RidgeLinden Ridge Branch2100 McGillivary BlvdWinnipeg, MB R3Y1X2, CANWe’re looking for a Member Service RepresentativeJoin the team at one of Manitoba’s largest credit unionsIf you’re the type of person who asks thoughtful questions, loves to help others, and seeks new challenges, then this is a great opportunity for you to join our deposit sales team. We are one of Manitoba’s largest credit union, and we’re looking for someone with the passion and skills to go above and beyond for each of our members.What’s your role at SCU?As one of the first points of contact with members in-person, over the phone, and through digital channels, you are the face of SCU. This makes your role essential to our success. Knowing this, your goal is to provide advice to each member on their journey of saving and spending wisely. To do that, you will:Grow SCU deposits: Achieve sales goals by thoughtfully helping people explore products and services that will best meet all of their financial needs, including deposit accounts and registered products (RSP, TFSA, RIF).Build and strengthen member relationships: Onboarding new personal & business members to SCU, provide solid advice in person, over the phone, and through digital channels.Refer members to other specialists: Answer questions to determine which specialists can best help members take the next step on their journey, such as lending or wealth management.Grow your skills and knowledge: Learn more about a variety of role-related areas, including financial services, technology, and member service.How will you be rewarded?You can look forward to joining an organization that values teamwork and its membership. You will receive acompetitive annual salarybased on skills and experience. In addition, you will be eligible forvariable compensation and matched pension planper SCU policies. You will also receive a great host of benefits, including:Extended medical, dental, vision benefits, plus a health spending account (100% of premiums are paid by SCU)Critical Illness insurance, Life insurance, AD&D insurance, and Employee Assistance programsEmployee Banking benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)Opportunities for professional developmentClothing allowanceFree parking at all locationsWe are also proud to give back to our community in a variety of ways, and each member of our team is given the opportunity to participate in these events.What do we need from you?We are dedicated to offering our members capable and qualified guidance. Here are the experiences and abilities we’re looking for when hiring a new member of our team:Proven ability to achieve or exceed sales goals that ensure our members are offered the right products and services to meet their needsA detail and results-oriented mindset, with the ability to learn and work quickly, efficiently, and with a high degree of accuracyExcellent interpersonal, written, and verbal communication skillsAbility to effectively prioritize, organize, and manage a changing workloadExcel in a fast-paced and evolving environment by growing your skills and knowledge in a variety of role-related areas, including financial services, technology, sales, and member serviceBroad education and experience may be considered, as this role is a first step to many career paths within SCU. This includes:A Business degree or diploma with 1 year of sales experience; orPartial post-secondary education with 2 years of sales experience; orA high school diploma with 3 years of sales experienceDoes this sound like the ideal role for you? Tell us about yourself by submitting a resume and cover letter.Accessibility and inclusivityWe believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We thank all candidates for their interest, however, only those selected for an interview will be contacted. #J-18808-Ljbffr