IT Technical Advisor

IT Technical Advisor - IAM/AAM role at Intact About the Role We’re looking for an IT Technical - IAM/AAM Advisor that will help shape secure, seamless IAM/AAM experiences for Brokers and Customers. You’ll collaborate across Infra, architecture, and client teams to translate requirements into scalable solutions, apply best practices, and enhance performance and reliability. Ideal for someone with solid cybersecurity fundamentals, strong communication, and a growth mindset—ready to learn, solve problems, and contribute in a fast-paced environment. What You'll Do Here Oversee the end-to-end management of IAM (Identity and Access Management) and AAM (Authentication and Authorization) services, ensuring they meet the evolving needs of our Broker and Customer communities. Collaborate with stakeholders to gather requirements and define the roadmap for IAM and AAM services. Ensure the implementation of best practices in IAM and AAM to maintain high security and seamless user experiences. Monitor and maintain the performance, security, and reliability of IAM and AAM services. Coordinate with Infra teams and IT architects to implement and update IAM and AAM solutions. Provide support and assistance to senior team members in implementing and managing security solutions. Work closely with clients to understand their security needs and assist in deploying IAM and AAM solutions. Collaborate with cross-functional teams to ensure seamless integration and functionality of security systems. Contribute to technical documentation and training materials. Participate in team meetings and support the team with diverse tasks as needed. Assist in conducting risk assessments and vulnerability assessments. Follow up on requests / incidents using service management tool and change control procedures to deploy new security rules, guarantee complete resolution of problems and accelerate incident recovery time. Stay informed about industry trends and advancements in identity and access management technologies to proactively enhance our services. What You Bring To The Table University degree/College diploma in related field or any combination of equivalent education and experience. Understanding of ITIL methodologies, ITIL® v3 Certification desirable. 1-3 years experience in the end-user technical domain of expertise, supporting end-user services, products and solutions. Relevant certifications are a plus. Strong understanding of cybersecurity fundamentals. Basic knowledge of networking concepts and protocols. Familiarity with programming or scripting languages (e.g., Python, Java, or similar). Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work both independently and collaboratively within a team. A keen desire to learn and develop new skills in cybersecurity and IBM security products. For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country. No Canadian work experience required however must be eligible to work in Canada What We Offer Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions. A financial rewards program that recognizes your success An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased An extensive flex pension and benefits package, with access to virtual healthcare Flexible work arrangements Possibility to purchase up to 5 extra days off per year An annual wellness account that promotes an active and healthy lifestyle Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities Inspiring leaders and colleagues who will lift you up and help you grow A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique. Equal Opportunity Statement We are an equal opportunity employer. At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs. Learn more about our recruitment process and your candidate journey here. #J-18808-Ljbffr