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Program Support Administrator, LINC

2 days ago

Fort McMurray, Canada Avanti Software Inc. Full time

OverviewKeyano College’s Global Access Department is currently seeking a Program Support Administrator, LINC (Term) to join our dynamic team. LINC is an English language training and settlement program funded by Immigration, Refugees and Citizenship Canada (www.cic.gc.ca) that is offered at Keyano College. LINC classes are designed to assist with cultural, social and economic understanding to help newcomers settle more quickly and easily into Canadian society. The Program Support Administrator, LINC provides customer service to current and potential students seeking Global Access programming at Keyano College and provides administrative support to the Global Access team. This role reports to the Associate Dean, Academic Upgrading and Global Access. The LINC Administrative Assistant is part of the LINC team, is responsible for providing a positive student experience and supporting the program through:General Administrative Program SupportStudent Intake Processing and Waitlist ManagementStrategic Enrollment and SupportsThis Term role starts as soon as possible and will end on or before September 18, 2026.Note: this is not a remote or hybrid work opportunity; you will be required to work on campus and relocate to Fort McMurray, AB.About UsKeyano College is a comprehensive post-secondary educational institution located in Fort McMurray, nested in the Regional Municipality of Wood Buffalo on traditional Treaty 8 territory. We are a strategic community partner that meets both the training and talent upgrading needs of industry, as well as the personal enrichment and cultural needs of the Wood Buffalo community. We take pride in offering a safe work and study environment that embraces Equity, Diversity, Inclusion and Belonging. Our students and customers come from all walks of life and so do we. That is why we are committed to hiring great people from a variety of backgrounds because it makes our employee community stronger.Duties & ResponsibilitiesRespond to inquiries about the LINC and Global Access program in a timely, professional and informed mannerEnsure proper file management procedures are followedEnsure and maintain confidentiality of records and informationProficiently use all software programs utilized in the day-to-day operations of the LINC program (ex: PowerCampus, MS Office Suite, iCARE, Connect, and client management systems)Implement College policies and procedures used to interact with other College departmentsUtilize current LINC program operational tools and proceduresMonitor, track and summarize all student inquiries and identified gapsPrepare meeting agendas for LINC admin team meetings, attend meetings, record, transcribe and distribute minutes as requiredLiaise with LINC administrative team, faculty, Associate Dean and other departments within the College to resolve issues and standardize processesWork closely with the LINC administrative team to provide professional quality customer service and program delivery to LINC studentsResponsible for initial student intake processing such as: initial contact, application, language assessment scheduling, and record keepingCreate and maintain waitlists for LINC levels in College registration system and government client tracking systemInitiate Call for Registration via email for monthly course intake. Follow up with students with emails and/or phone calls as neededPerform data entry into admissions database, including entry of new student intakes, tracking of application documents, enrollment documents, etc.Other administrative support for the Associate Dean, Global Access team and/or instructors and related duties as requestedQualificationsOffice Administration Diploma or Business Administration Diploma with a minimum of 1 year experience working in a busy office setting in a post-secondary institutionDedication to excellent customer serviceProven ability to connect quickly and communicate clearly and respectfully with clients from various cultural, religious, ethnic, educational and socioeconomic backgroundsProven ability to work collaboratively in a pro-active manner within a high-performance team environmentProven ability to track and analyze data and create reportsMust demonstrate excellent organizational skills, multi-tasking and prioritizingHighly proficient MS Office skills are required for this positionKnowledge of English as an Additional Language programming and the settlement sector would be an assetProficiency in multiple languages would be an assetPlease note that if your education was received internationally, upon hire we will require you to provide an international education assessment completed through WES, IQAS or one of the other IRCC approved designated organizationCompensation and BenefitsCompensation and Benefits:Compensation is $4,466.82 per month (CUPE AS4) with the following health and benefit packageEmployer paid comprehensive health and dental benefits, including a health spending accountThis position qualifies for additional payment of the Northern Living Allowance of $1,040.00 per monthGenerous vacation entitlement and the bonus of paid holidays between Christmas and New YearsLife insurance is 2.5 times your annual salaryPaid sick daysWe offer various perks and discounts to our employees: Employee Service and Academic Achievement recognitionGreatly discounted employee membership to the Syncrude Sports and Wellness Centre (our well-known gym and recreational facility)Tuition waiver for all employees and dependents to take courses at Keyano College to support your thirst for learningEmployee Discounts for the Keyano Theatre and the Keynotes BookstoreAdditional InformationAt Keyano College, we are committed to fostering an equitable, caring and resilient environment where everyone feels valued and connected to the common goal and the college community. We welcome applications from all qualified individuals and encourage candidates who will contribute to the diversity of the College to apply.We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue through the selection process will be contacted. #J-18808-Ljbffr