Manager of Customer Service Operations
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Key Responsibilities
• Guide strategic recommendations to senior leadership
• Identify and implement service technologies effectively
• Oversee the integrated customer service processes
• Monitor accessibility and equity across initiatives
• Develop and report on customer service performance metrics
Requirements:
• Diploma in public administration or related field and 7 years of experience
• Successful track record in service delivery and transformation
• Expertise in managing organizational change
• Strong leadership skills in team development
• Knowledge of inclusive practices in customer service delivery Lead and transform the customer experience for Thunder Bay's residents. #J-18808-Ljbffr
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