Team Manager, Billing Administration

Join LendCare— one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. Why work with us? Leverage our RRSP match and Employee Share Purchase Plan programs. Employee discounts on furniture, electronics, and appliances. Access 24/7 healthcare with Virtual Doctor Appointments. Personalize your benefits with a customizable package including options for 100% coverage. Internal development training programs and platforms including job‑specific training, career coaching, leadership excellence, mentorship, and many others. Celebrate properly, with your birthday off PAID. Along with paid vacation and personal days. For a complete picture of total rewards, click here. Reporting to the Director, Centralized Administration, the Team Manager, Billing Administration is responsible for overseeing the daily operations of the billing administration team. This includes managing timecards, handling specific requests, monitoring team attendance, and ensuring the smooth operation of billing processes. The role also involves communicating updates and changes to the team and managing various reports and audits. Day in the life of a Team Manager, Billing Administration: Oversee daily operations, including reviewing timecards, approving overtime, and responding to emails. Ensure all restructure requests are compliant to the policies and eligibility criteria. Complete audits and reconciliation on a daily and weekly basis. Forward specialized requests (e.g., Equifax disputes, TransUnion updates) to designated channels. Manage the re‑opening of loans disposed of in error and ensure ADM (Addendum) reports are received. Monitor and review ticketing queues, assigning files accordingly. Distribute restructure tickets and payout package requests efficiently. Monitor and review escalated requests requiring managerial oversight, ensuring timely assignment and resolution within the Billing Administration ticket portal on a daily basis. Communicate updates on policies, procedures, and projects via email and maintain active communication in the Billing Admin Chat. What we are looking for: Proven experience in a managerial role within Billing Administration or related field. Familiarity with Asset and Edge systems is highly desirable. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) is essential. Exceptional attention to detail and accuracy. Strong organizational skills with the ability to multitask, prioritize tasks, and manage time efficiently. Capable of working effectively both independently and as part of a collaborative team. Full‑time availability with the ability to work in our office in Pickering, ON. Schedule: Monday to Friday 8:30 AM – 4:30 PM Additional Requirements for Internal Candidates: You must have been in your current role for 9 months. Have the endorsement and support of your current manager. Must not be currently under corrective action or within 6 months of any previous corrective action. Must be achieving or exceeding the required level of individual performance in your current role. Diversity, Inclusion, and Equal Opportunity Employment: At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above. #J-18808-Ljbffr