Client Onboarding Specialist

Client Onboarding Specialist - 14-month Contract

We're looking for a Client Onboarding Specialist to cover a maternity leave, with the possibility to extend beyond that. If you already have some hands-on experience in a customer centric role and you're looking to bring that into the tech or SaaS world, this could be the opportunity you're looking for to join a company that actually puts people first.

Who We Are :

Kimoby is a fast-growing SaaS company serving the automotive industry with solutions that simplify communication, payments, and operations. More than 1,000 dealerships in Canada and the United States manage all of their after-sales service operations on Kimoby. We also have been recognized as a Great Place to Work® since 2021, thanks to our amazing team

What you’ll do

Your work as an Onboarding Specialist starts the moment our Sales team closes a new deal. From there, it's on you to turn a signed contract into a dealership that's actually up and running, confident, and getting real value fast.

You'll guide new customers through onboarding, solve their most pressing operational challenges, and become the person they trust to get it right. Most of that happens over video calls and structured follow-up.

• Managing multiple onboarding processes at once
• Earning the trust of key stakeholders quickly
• Staying current on industry trends and translating technical and operational changes into plain language
• Following the onboarding process while staying flexible enough to jump in and support the broader Customer Success team when needed

What we are looking for

• Proven experience in customer onboarding or another customer-centric role
• Fluent English, spoken and written because you’ll be in charge of our anglophone customers. French is an asset
• Strong listening and probing skills to quickly identify a customer's real problem and build trust
• Comfortable teaching and explaining, so customers get the most out of the product
• Fast, practical problem-solving, suited to real dealership situations
• Clear, persuasive presentation skills that address what the customer actually needs and worries about
• Organized, tenacious follow-up, even with customers who are busy or hard to reach

Desired start date : Mid-November.

Why you’ll love it here

• A close-knit team: Here, we celebrate successes together, learn from our mistakes and constantly help each other out.
• Group insurance from day 1, including telemedicine and access to private clinics (Quebec only), with employer contribution.
• Flexibility that matters and remote work.
• 3 weeks of vacation AND paid time off between Christmas and New Year.
• 4 sick and mental health days per year.
• RRSP with employer contributions (2% after 6 months).
• A learning-rich environment where curiosity, initiative, and collaboration are part of the every day.

If helping a team adopt a new tool without losing anyone along the way sounds like your kind of challenge, we'd love to meet you

Spécialiste de l’intégration client - Contrat (14 mois)

Nous recherchons un(e) Spécialiste de l'intégration client pour remplacer une collègue en congé de maternité, avec la possibilité de prolonger le contrat au-delà de cette période. Si tu as déjà une expérience concrète axé sur le client et que tu souhaites mettre ces compétences au service du secteur des technologies, cette opportunité pourrait être celle que tu recherches pour rejoindre une entreprise qui place véritablement les personnes au cœur de ses préoccupations.

Qui on est :

Kimoby est une entreprise SaaS en pleine expansion qui propose au secteur automobile des solutions visant à simplifier la communication, les paiements et les opérations. Plus de 1 000 concessionnaires au Canada et aux États-Unis gèrent l'intégralité de leurs opérations de service après-vente sur Kimoby. Nous sommes également reconnus Great Place to Work® depuis 2021, grâce à notre formidable équipe

Ce que tu feras

Ton travail comme Spécialiste en intégration client commence dès que notre équipe des ventes conclut une nouvelle entente. À partir de là, c'est à toi de transformer un contrat signé en un concessionnaire réellement opérationnel, confiant, et qui retire une vraie valeur rapidement.

Tu accom