Intraday Workforce Management Analyst at Questrade
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Key Responsibilities
• Manage schedule adjustments, vacations, and sick leaves
• Monitor workforce management system performance
• Analyze Call Centre data and develop forecasts
• Prepare reports on workforce trends for decision-making
• Collaborate with operations to ensure effective scheduling
Requirements:
• 5+ years in a call center environment
• 2+ years in scheduling
• Proficient in Workforce Management systems
• Strong Excel proficiency
• Excellent data analysis and resolution skills Contribute to Questrade’s innovative approach and transform workforce strategies with the team.
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