Analyste en finance- Gestion de contrats
1 week ago
Toronto ON, Toronto Census Division, ON; Ontario, Canada
Questrade Financial Group
Full-time
€55,000 - €60,000 Temporary
Free with email or Google
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
Free with email or Google
By continuing, you agree to our Terms & Privacy Policy.
Questrade Financial Group (QFG), through its companies – Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.
The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.
Paid vacation, personal, and sick days for work-life balance
Work-life balance in a hybrid environment with at least 3 days in office
Opportunities to contribute to community causes
Beyond standard intraday management, we need a forward-thinking professional with broader industry experience who is ready to take on a greater role in driving and championing operational change. Because our business moves quickly, the ability to work flexible hours is essential to successfully support our evolving needs. Managing schedule adjustments, vacations, sickness, emergencies, and short-term leaves to accurately record attendance and fill vacancies.
Monitoring WFM system performance and maintaining up-to-date employee records.
Partnering with WFM forecasting to analyze Call Centre data and develop workforce forecasts/plans across multiple client channels and queues to ensure optimal coverage.
Recommending, developing, and managing operational processes and posted schedules to support critical business requirements, shift coverage, and performance optimization.
Are experienced with Workforce Management systems
Are proficient in MS Office, including Excel, Word and PowerPoint
Have proven ability to effectively analyze and interpret data to accurately convey business need
Have experience using Aspect/Alvaria software
The hours of operation for the WFM analyst will be Monday to Friday 7:30 am
- 9:30 pm and weekends from 9 am
- 7 pm. At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us. Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening.
- 9:30 pm and weekends from 9 am
- 7 pm. At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us. Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening.