Branch Care Coordinator

Job Title Branch Care Coordinator (Open) – Air Liquide Home Healthcare Canada Location Vancouver, BC – 1st Ave E (IRS) – Respiratory Therapy Overview Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine. Responsibilities Provide support in the branch as it pertains to Sleep Apnea treatments, Oxygen, and other respiratory services. Contact referral sources and customers to obtain additional information and update the electronic patient file. Facilitate the administrative aspects of branch operations, ensuring they meet the needs of internal and external clients through a commitment to customer service excellence. Provide friendly and helpful support to customers by offering general information and directing telephone and walk‑in inquiries to appropriate staff members. Provide information and educational material to prospective clients. Assist with sales and maintenance of respiratory products, services, and inventory for the branch. Create walk‑in appointments for therapeutics and diagnostics and add them to the electronic scheduling system, including follow‑up appointments for the branch. Assist with answering questions for clients regarding funding programs and insurance requirements. Maintain client confidence, privacy, and protect company operations by keeping information confidential. Work within a team to achieve optimal customer support and assist healthcare professionals with the completion of necessary administrative functions and documentation. Support co‑workers and other departments by adhering to all financial operations processes. Protect clients and employees by adhering to infection control policies and protocols, including cleaning and disinfecting equipment. Contribute to a safe work environment by following safety rules while working and encouraging others to perform safely; report unsafe occurrences and/or practices. Seek continuous improvement of branch operations by understanding processes and workflow and participating in quality improvement activities. Assist in the management of equipment, including warranty, maintenance, and repair for internal assets as well as customer‑owned medical devices and other products. Qualifications College Certificate, Diploma, or Equivalent (preferred). Computer literate in Microsoft Office and Google Workspace, with strong data entry skills. Ability to work flexible hours and provide service to customers for extended hours. 1–2 years of experience in Office Administration or Call Center. Bilingualism is an asset but not required. Additional Information Accommodations are available on request for candidates participating in all aspects of the selection process. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Compensation Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job‑related reasons. This role falls within a salary band starting at the minimum of $45,000, with opportunities for advancement. Disclaimer Please note that the job titles listed on this posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent. Equal Opportunity & Diversity At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, customers, patients, community stakeholders, and cultures worldwide. We welcome and consider applications from all qualified applicants, regardless of background. We strongly believe a diverse organization fosters innovation and creates an engaging environment in a changing world. Seniority Level Entry level Employment Type Part‑time Job Function Other Industries Chemical Manufacturing #J-18808-Ljbffr