Customer Experience Associate

Customer Experience Associate - Quinpool, NS (Part-time, 15h/week)Work Location: Halifax, Nova Scotia, CanadaHours: 15 h/weekLine Of Business: Personal & Commercial BankingPay: $22.00 - $27.21 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based on the candidate’s skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job DescriptionAt TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.In This Role, You Will:Process financial transactions such as deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics.Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.Respond to and resolve customer concerns using standard procedures and escalating non‑standard activities, as necessary.Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.Help build a positive, diverse, and equitable work environment by promoting team effectiveness as well as participating in personal performance development.Assist the team by respecting coworkers, staying dedicated, and keeping everyone up to date on the status of routine activities.Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.Job RequirementsHigh School diploma and/or 1+ years of relevant experience.Undergraduate degree or equivalent is an asset.Strong administration, organizational, planning, and time‑management skills to work in a fast‑paced environment.Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet.A go‑getter who can exercise initiative and be accurate and detail‑oriented while handling several tasks and changing priorities.A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. #J-18808-Ljbffr