Customer Experience Associate

Position Information

**Position Title**
- Customer Experience Associate - Temporary

**Department/Unit**
- Bookstore

**Location**
- Halifax, Nova Scotia, Canada

**Posting Number**
- S124-25

**Employee Group**
- None

**Position Type**
- Temporary

**Duration of Contract (if applicable)**
- 6 months

**Employment Type**
- Full Time

**Full-time Equivalency (FTE)**
- 1.0

**Salary**
- $20.69 per hour at 35 hours per week

**Classification**

**Provisional Statement**

**About Dalhousie University**
- Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

**Job Summary**
- The customer experience associate is responsible for greeting and assisting a variety of customers and is a master of customer relations. The incumbent is representative of the store to a variety of customers and is the first point of contact for visitors. The incumbent provides exceptional customer experience, conflict resolution, and promotes the university brand in a professional and energetic way. The incumbent is responsible for the operation of the POS system, Bookware, to complete purchases with a variety of payment methods, process returns and run the buyback of textbooks. This position ensures the area is well stocked with paper for POS and pin pad receipts, pens etc. The incumbent is responsible for the pulling of general merchandise items for web orders, folding, pricing, and moving merchandise and ensures the area is tidy and clean.

**Key Responsibilities**
- Utilize a POS system and banking pin pad to process payments for customer purchases using a variety of payment methods, including internal accounts.
- Process returns, adhering to established returns policies with latitude to depart from same in interest of customer service.
- Troubleshoot issues with scan codes, equipment issues and malfunctions, search for items and sku numbers. Report to supervisor any issues that need attention.
- Resolve issues and de-escalate difficult situations with customers. Find customer-friendly solutions.
- Pull web orders and confirm the item matches the online order print-out. Notify buyers if an item cannot be found.
- Act as a resource for temp cashiers when barcodes do not scan, pricing is incorrect, or there is a need for additional support for any reason.

**Note**
- Due to operational requirements, the successful applicant is required to work in-person on campus.

**Required Qualifications**
- Business, marketing or communications course with one or two years’ experience in a retail environment (or an equivalent combination of training and experience).
- Proficient Microsoft Office skills.
- Excellent communication, organization and customer service skills.

**Assets**
- Experience in a University setting.
- Supervisory experience.
- Experience in a busy, fast-paced retail environment combined with computer point-of-sale inventory systems.

**Job Competencies**
- Respect & Inclusion
- Adaptability
- Knowledge & Thinking Skills
- Communication
- Service

**Additional Information**

**Application Consideration**

**Diversity Statement**

Posting Detail Information

**Number of Vacancies**
- 1

**Open Date**
- 06/24/2025

**Close Date**
- 07/02/2025

**Open Until Filled**
- No

**Special Instructions to Applicant**

**Quick Link for Direct Access to Posting