Current jobs related to Manager, Customer Success - Edmonton - Willowglen Systems
-
Customer Success Manager
1 week ago
Edmonton, Canada Titan Logix Corp. Full time**About the Role** We are seeking a **Customer Success Manager (CSM)**to lead our customer experience and service operations. This role combines customer advocacy with team leadership, ensuring that every customer interaction reflects Titan Logix’s commitment to reliability and excellence. As the CSM, you’ll oversee a team of technical service...
-
Customer Success Manager
9 hours ago
Edmonton, Canada Catalis, LLC Full timeOverviewDescriptionCatalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public....
-
Graduate Customer Success Manager
3 days ago
Edmonton, Canada Canonical Full timeJoin to apply for the Graduate Customer Success Manager role at Canonical 2 months ago Be among the first 25 applicants Join to apply for the Graduate Customer Success Manager role at Canonical The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn,...
-
Graduate Customer Success Manager
3 days ago
Edmonton, Canada Canonical Full timeJoin to apply for the Graduate Customer Success Manager role at Canonical2 months ago Be among the first 25 applicantsJoin to apply for the Graduate Customer Success Manager role at CanonicalThe role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn,...
-
Customer Success Representative
3 days ago
Edmonton, Canada Titan Logix Corp. Full timeThe **Customer Success Representative** is the first point of contact for Titan’s end-use customers and represents the voice of customer within our organization. The **Customer Success Representative** is passionate about helping customers resolve issues and realize the value that our products and services bring to the market. In addition to...
-
Remote Enterprise Customer Success Manager
9 hours ago
Edmonton, Canada Canonical Full timeA leading open-source software provider is looking for an Enterprise Customer Success Manager to enhance customer experiences with their offerings. This role entails onboarding new clients, managing relationships, and identifying growth opportunities. The ideal candidate should possess strong customer-facing skills, a background in IT, and excellent...
-
Customer Success Team
1 week ago
Edmonton, Canada Cansel Full timeWho we are? Helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability. Position Summary At our Edmonton location, the Customer Success Representative is also responsible for day-to-day operations of the branch and will be required to perform shipping and receiving duties. In this role, you will... -...
-
Team Manager, Customer Success – Group Sales
9 hours ago
Edmonton, Canada Alberta Blue Cross Full timeTeam Manager, Customer Success – Group Sales Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in...
-
Account Operations Manager
3 days ago
Edmonton, Canada Pyxis Customer Solutions Ltd. Full time**About Pyxis Customer Solutions** Pyxis Customer Solutions is a leading provider of debt purchase, accounts receivable management and customer engagement services across Canada. With over a decade of industry leadership, we are focused on delivering innovative, results-driven solutions while maintaining a strong commitment to compliance, transparency, and...
-
Remote Graduate Customer Success Manager
9 hours ago
Edmonton, Canada Canonical Full timeA leading tech firm is seeking a Customer Success Manager to enhance customer experiences with their products. In this remote role, you will solve customer issues, document solutions, and support onboarding processes. Ideal candidates will have strong customer-facing skills, empathy, and a passion for technology. The firm offers a competitive salary, annual...
Manager, Customer Success
1 month ago
Our CompanyWillowglen Systems is a leading industrial automation company that provides innovative solutions for various industries, including oil and gas, rail, and energy. We are committed to innovation and continuous improvement, and we are looking for a Manager, Customer Success to join our team and drive our projects to success.Position Summary:Step into a high-impact leadership role where you’ll guide a skilled team of Technical Account Managers, shape customer success strategy, and collaborate across PMO, Operations, Engineering, Product, and more to elevate the customer experience.As Manager of Customer Success, you’ll build meaningful customer relationships, champion their needs internally, drive continuous improvement, and influence product and service quality, all while leading a team that’s passionate about delivering exceptional results. If you thrive on creating value, solving complex challenges, and making a measurable difference, we’d love to hear from youKey ResponsibilitiesTeam Leadership and ManagementLead, mentor, develop and hire Technical Account Managers to achieve performance targets.Establish clear goals, expectations, and performance metrics for the team that are in-line with and cascade down from corporate objectives.Conduct regular performance reviews, provide feedback, and implement training and development programs for team members.Prioritizing competing demands for the team, organizing tickets, negotiating warranty claims and acting as the voice of the customer post project cut over.Customer Success Strategy and OperationsDevelop and implement customer success strategies, policies, and procedures to improve service quality and customer satisfaction.Lead, manage and coordinate the afterhours support system.Monitor and analyze customer success metrics and trends to identify areas for improvement and optimization.Coordinate with cross-functional teams – PMO, Operations, Configuration, Engineering, Product & Innovation – to resolve complex customer issues that are aligned with internal expectations and customer needs.Customer Relationship ManagementBuild and maintain strong relationships with customers, stakeholders, and partners.Gather customer feedback, insights, and suggestions to enhance the customer experience and drive product improvements.Ensure prompt and accurate communication with customers through various channels.Continuous ImprovementDrive continuous improvement initiatives to streamline processes, increase efficiency, and enhance the overall customer success experience.Stay updated on industry trends, technologies, and best practices in customer success management to maintain a competitive edge.Key Qualifications & Experience:Bachelor’s degree in a related field (Business Administration, Economics, Technical vocation).Professional certifications in customer service or management.Minimum of 5 years of experience in customer success management or a similar role.Experience in the Automation sector with particular emphasis on SCADA technologies.Preferred SkillsProfessional knowledge of cybersecurity trends.Strong leadership, coaching, and team-building skills.Excellent communication, interpersonal, and problem-solving skills.Proficiency in customer success software, CRM systems, and Microsoft Office Suite.Ability to work effectively in a fast-paced and dynamic environment.Why Join Us?Are you up for the challenge? Join Our TeamOur MissionWillowglen’s mission is to be a global leader in delivering visionary, customer-driven industrial automation solutions.Our ValuesRespectfulWe take the time to listen and understand each other, and this fosters feelings of mutual trust, safety, camaraderie, and well-being.AgileWe are a customer-centric, responsive, and collaborative organization. We are quick to learn, adapt and respond to changing circumstances.InnovativeWe value and support innovation thereby allowing people to be innovative. We are always striving to deliver superior solutions.Willowglen Systems Inc. is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. We thank all the applicants for their interest in this position; however, only those selected for an interview will be contacted by our recruitment team. If you require accommodation, please reach out to ourhiring team and we will work with you to find reasonable solutions #J-18808-Ljbffr
