Legal Technology Analyst Ironclad

Job Title: Legal Technology Analyst (Ironclad) Duration: 6 Months (Possibility of extension) Location: Toronto, ON (Hybrid) Job Description: Client Legal is looking to engage an experienced Legal Technology Analyst on a contract basis for an initial 6-month term (hybrid) to support the Legal Technology Solutions Lead in optimizing legal workflows and technology operations. Engagement Details: Technology: Ironclad, DocuSign, Onit (or equivalent matter management software), Jira Role Overview: This position will support the Legal Technology Solutions Lead in executing technology initiatives, maintaining legal platforms, and ensuring smooth day-to-day operations. Working under the direction of the Legal Technology Solutions Lead, you will assist with platform administration, documentation, testing, training, and cross-functional coordination to drive efficiency across the Legal department. You will collaborate closely with Legal Operations management, IT, vendors, attorneys, and professional staff to support the implementation of technology-driven solutions. Where You'll Provide Support: Support Workflow Optimization: Assist in analyzing existing legal workflows and help implement technology-based solutions as directed. Enable Automation Initiatives: Support the deployment of AI tools and automation to improve productivity. Maintain Platform Operations: Assist with the administration, configuration, and troubleshooting of core legal tech platforms, including Ironclad, DocuSign, Onit, and JIRA. Support Analytics & Reporting: Help build and maintain dashboards that track KPIs, technology adoption, and tool performance. Facilitate Collaboration: Support cross-functional alignment with IT, Finance, and other teams to ensure smooth technology operations. Assist Knowledge Management: Help maintain document management systems and knowledge-sharing tools. What You'll Do: Platform Administration Support: Assist with configuration, maintenance, and security for Ironclad (CLM), Onit (matter management), Legal Tracker (e-billing), JIRA, and related tools under the guidance of the Legal Technology Solutions Lead. Requirements Documentation: Support requirements gathering activities by documenting business needs, creating process flows, and maintaining technical specifications. Access Management: Manage user provisioning, role-based access controls, and security permissions across legal technology platforms. Leverage AI for Efficiency: Utilize AI tools and assistants to accelerate documentation, automate repetitive workflows, enhance data analysis, and deliver results faster without compromising quality. Reporting Assistance: Help design and maintain dashboards that track KPIs, tech adoption metrics, outside counsel spend, accruals, and budget forecasts; provide regular reporting support. Implementation Support: Assist with technology implementation projects by coordinating tasks, tracking timelines, and supporting vendor relationships. Testing Coordination: Design test scenarios, coordinate business acceptance testing and UAT activities, and document results to ensure quality delivery. Vendor Coordination: Serve as a point of contact with technology vendors for issue resolution and routine requests; escalate complex matters as needed. Training & Enablement Support: Prepare training materials, deliver demos and training sessions, and create self-service resources to help users adopt legal technology effectively; provide UAT support. Project Coordination: Support project activities by managing timelines, coordinating resources, and tracking deliverables. Operational Support: Assist with day-to-day operations, troubleshooting, and continuous improvement initiatives. Required Qualifications: Bachelor's degree required 5+ years of experience in a law firm, corporate legal IT department, or Legal Services provider in a legal tech - business system analyst capacity Ironclad experience is required Demonstrated experience administering legal software and knowledge-management tools Hands-on configuration and support experience with at least two of the following: Ironclad (mandatory), Onit, DocuSign, JIRA, or similar CLM/Legal spend management platforms Proven ability to gather and document business requirements and support technical implementations Proficient in leveraging AI tools (e.g., ChatGPT, Claude, Perplexity) to expedite work, automate tasks, and deliver high-quality results efficiently Experience conducting business acceptance testing and coordinating UAT activities Strong ability to collaborate effectively with internal and external stakeholders, including vendor coordination Excellent organizational skills with the ability to manage multiple priorities and support concurrent projects Clear and concise interpersonal, verbal, and written communication skills Self-starter who can work independently while taking direction from leadership