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Operations Officer II, TD Auto Finance
1 month ago
Join to apply for the Operations Officer II, TD Auto Finance role at TD. Get AI‑powered advice on this job and more exclusive features. Work Location: Toronto, Ontario, Canada Hours: 37.5 Line Of Business: Personal & Commercial Banking Pay: $45,700 - $61,000 CAD Job Description: Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations function. Customer Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs) Refer or escape processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained Identify opportunities to improve service delivery Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels Interact with partners by responding to requests in an effective and timely manner Use effective relationship skills when communicating with partners/colleagues/customers Shareholder Complete assigned workload to meet SLA requirements for service and productivity Understand internal and industry regulations, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/ procedures Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; elevate issues where appropriate Support the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients Actively review internal processes/activities and provide ideas for process improvement Investigate and escape non‑standard or high‑risk activities as appropriate Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti‑Money Laundering, Business Continuity Management) Be knowledgeable of and comply with Bank Code of Conduct Employee/Team Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideas Participate in personal performance management and development activities, including cross training within own team Keep others informed and up to date about all relevant or useful information related to day‑to‑day activities Contribute to a fair, positive and equitable environment that supports a diverse workforce Act as a brand ambassador for function and the bank, both internally and/or externally Breadth & Depth Works within generally defined guidelines, accountable for completing a range of transactions or activities that involve single to multiple steps and several systems or applications characterized by a combination of manual and automated processes Transactions and activities require process knowledge for own area of expertise and could include ad‑hoc non‑routine requests across multiple jurisdictions Transactions are characterized by low to moderate risk/financial impact Low to moderate decision‑making authority within defined parameters Identifies issues and resolves or escapes internally as required (within a prescribed set of parameters/ rules) Typically interacts with internal partners and external customers (as needed) Focus of work is on the completion of day‑to‑day or weekly processes or activities however may include monthly routine activities Requires working level knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/ requirements for jurisdictions supported Generally reports to a Team Manager Experience And/or Education Undergraduate degree/ college diploma preferred and/or 1+ year relevant experience Seniority level Entry level Employment type Full‑time Job function Other, Information Technology, and Management Industries Banking Referrals increase your chances of interviewing at TD by 2x Sign in to set job alerts for “Operations Officer” roles. #J-18808-Ljbffr
