Bilingual Disability Case Manager
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- Assess and manage short-term, long-term, and salary continuance disability claims
- Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness
- Apply crisis intervention and rehabilitation techniques during challenging health transitions
- Use data and analytics to inform decisions and identify recovery and return-to-work trends
- Build trust-based relationships with clients, employers, and healthcare providers
- Communicate empathetically and clearly throughout clients’ absence and return-to-work journeys
- Answer calls from English- and French-speaking clients across Canada and worldwide
Requirements
- Frontline healthcare experience, such as nursing, occupational therapy, physiotherapy, or mental health support
- Bachelor’s degree in Healthcare, Kinesiology or Business
- Emotional Intelligence
- Crisis Intervention
- Case Management
- Rehabilitation Techniques
- Analytical Skills
- Critical Thinking
- Bilingualism in French and English, both oral and written, is required
- 3–5 years of professional experience, ideally in healthcare or case management
- Strong analytical and decision-making skills
- Resilience and adaptability in fast-paced, emotionally complex situations
- Comfort with digital tools and multiple platforms
- A collaborative, team-first mindset
Core Competencies
Demonstrates expertise in managing disability claims and recovery planning, utilizing analytical skills to inform decisions and build trust-based relationships with clients and healthcare providers. Proficient in crisis intervention and rehabilitation techniques, with a strong emphasis on bilingual communication in French and English.
Highest-signal resume keywords
- Crisis Intervention
- Case Management
- Rehabilitation Techniques
- Bilingualism in French and English
- Analytical Skills
Hard Skills
- Disability Claims Management
- Recovery Planning
- Functional Capabilities Assessment
- Data Analysis
- Decision-Making
Soft Skills
- Emotional Intelligence
- Empathetic Communication
- Resilience
- Adaptability
- Team Collaboration
Industry Keywords
- Healthcare
- Kinesiology
- Occupational Therapy
- Physiotherapy
- Mental Health Support
Tools & Technologies
- Digital Tools
- Multiple Platforms
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