Business Systems Analyst, Global Design System

Are you passionate about bridging business, design, and technology to create scalable, consistent digital experiences? As a Business Systems Analyst for Manulife’s Global Design System (GDS), you will translate business and product objectives into actionable requirements that guide the development of components, patterns, templates, and tokens used across Web, Mobile, and Native platforms. This role is ideal for someone with strong analytical skills, a deep understanding of design systems, and experience working collaboratively in cross‑functional product teams. You’ll work closely with designers, engineers, and product managers to ensure our design system supports accessibility, brand consistency, and technical feasibility at a global scale. Position Responsibilities Partner with Design Leads, Technical Leads, and Product Managers to capture, clarify, and translate business and product needs into clear, actionable design system requirements. Document functional and non‑functional requirements for components, patterns, templates, and tokens—covering dependencies, edge cases, and accessibility needs. Facilitate discovery sessions and design system intake reviews with global design, engineering, and business stakeholders. Synthesize segment input to define global requirements and route non‑global needs to sub‑libraries where appropriate. Evaluate contribution requests from segment IT and HCD leads for completeness, quality, and alignment with global standards. Maintain clear, accurate Zeroheight documentation and Figma specifications as the source of truth for GDS assets. Apply working knowledge of Figma libraries, Storybook, component architecture, and accessibility (WCAG 2.2 AA) to validate requirements and guide design/technical discussions. Required Qualifications 3–5 years of experience as a Business Analyst, Systems Analyst, or similar role within digital product or design‑system teams. Direct experience with design systems (enterprise or global preferred). Strong understanding of UX/UI design and front‑end development practices, including Figma, Storybook, and component‑driven development. Proven ability to write clear, comprehensive documentation for both technical and non‑technical audiences. Experience in Agile environments, including backlog management and running refinement sessions in Jira/Confluence. Excellent facilitation and communication skills, with the ability to bridge business, design, and technical perspectives. Preferred Qualifications Ability to manage multiple priorities across global time zones and business lines. Familiarity with design tokens and accessibility best practices. Experience working in a global enterprise or financial services organization. Background in UX strategy, service design, or front‑end development. When You Join Our Team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. 關於宏利和恒康 宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en。 宏利是平等機會僱主 在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。 我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 recruitment@manulife.com。 Referenced Salary Location Toronto, Ontario Working Arrangement 混合式 Salary range is expected to be between $86,100.00 CAD - $136,100.00 CAD 如果您正在申请此职位而非主要位置，请联系 recruitment@manulife.com 以了解您所在地区的薪资范围。实际薪资将根据当地市场条件、地理位置和相关工作相关因素（如知识、技能、资格、经验和教育/培训）而有所不同。员工还有机会参与激励计划，并获得与业务和个人绩效相关的激励补偿。 Manulife为合格员工提供广泛可定制的福利，包括健康、牙科、心理健康、视力、短期和长期伤残、生命和AD&D保险覆盖、收养/代孕和健康福利，以及员工/家庭援助计划。我们还为合格员工提供各种退休储蓄计划（包括养老金和雇主匹配的全球分享所有权计划）以及财务教育和咨询资源。加拿大的慷慨带薪休假计划包括假期、假期、个人和病假，并且我们提供全面的法定带薪休假。若您申请此职位在美国，请联系 recruitment@manulife.com 以了解美国特定带薪休假条款。 #J-18808-Ljbffr