Remote ITOM Service Mapping Specialist

7 days ago

Ottawa, ON, Canada Pathlion Full-time

Pathlion is seeking an IT Technical Business Analyst - Intermediate (Remote) to design, validate, and troubleshoot Application Service maps in ServiceNow, aligned with CSDM 4.0/5.0. You will work across Infrastructure, Network, and Application teams to resolve mapping issues and ensure accurate dependency visibility.

The role requires hands-on experience with ITOM, Service Mapping patterns, and legacy system mappings in complex environments.

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