Bilingual Customer Support Agent at Maple
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Key Responsibilities
• Respond to customer inquiries through live chat and email
• Troubleshoot platform challenges per established workflows
• Escalate urgent issues to the proper teams efficiently
• Deliver empathetic, professional support in every interaction
• Stay organized while managing multiple support tasks
Requirements:
• Bilingual in English and French with solid communication skills
• Proven experience in customer service roles
• Comfortable in fast-paced digital environments
• Proficient with multiple tools, including Google Workspace
• Willingness to take ownership of tasks and follow through Embrace a fulfilling role that supports healthcare innovation as a Bilingual Customer Support Agent at Maple.
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