Lead Azure DevOps

Overview Passionate problem solver who works with customers and team alike to keep systems available. You have exceptional communication skills and a penchant to identify and resolve issues in a timely manner. Your role Analyse and resolve production & non-production issues/incidents within set SLAs Identify the severity level of the customer‑impacting issue & react accordingly Investigate system logs to resolve production issues and restore services Provide RCA for production issues to avoid recurrence Regularly communicate incident/request status to impacted teams/customers Deploy, monitor & troubleshoot new software versions in production & non‑production environments System debugging experience and skills Work closely with development and QA team to address software bugs Identify trends in reported issues, report them and suggest possible solutions Experienced in DevOps Identify/Design procedures to eliminate manual processes in the team Excellent analytical and problem‑solving skills Understands software architecture Knowledge of Windows, Networks, Firewalls, File Shares, DNS, TCP/IP Knowledge of IT infrastructure Good reporting skills to report and explain issues clearly and efficiently Good documentation skills to write structured technical documents with diagrams and explanations System monitoring experience Good interpersonal communication skills with proficiency in written and spoken English Good team player If need be, should be ready to develop software enhancements and/or carry out bug fixes Willingness to learn new technologies About you Should have 10–12 years of experience Experienced working on cloud services Experienced in database operation Experienced working in production support, ops support & maintenance projects Experienced in ticket management in an ITSM/helpdesk system Mandatory Microsoft .Net, C#, ASP.Net Core and WebAPI ReactJS, HTML SQL Server and Postgres Cloud Services (Preferably Microsoft Azure) Familiarity with networking systems and protocols Git PowerShell, and BashMySQL and Mongo Experienced working in production support, ops support & maintenance projects GitHub Testing approaches such as TDD and BDD (Nunit, Jest) Good knowledge of Python and Django Experienced with Azure DevOps Exposure to Agile Methodologies GIS system ITIL process familiarity ETL Qualification and Certification B.E CS, Graduate with relevant experience IT industry certifications such as Microsoft Azure would be an added advantage Rewards and benefits Explore the rewards and benefits that help you thrive – at every stage of your life and your career. Premium medical insurance for you and your dependents. Generous annual leave balance. Flexible and hybrid work solutions. Remote work opportunities outside of country. Company gratuity scheme. Discretionary bonus program. Relocation assistance. Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition. Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make. We're AtkinsRéalis, a world‑class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Wherever you are in your career – and whoever you are – AtkinsRéalis is for you. Here, support and collaboration are a vibrant part of a culture that lets you choose where – and how far – your career can go. Take on projects that push boundaries and drive sustainable impact, surrounded by colleagues who believe there's no limit to how brilliant you can be. It's time to join a like‑minded team where you'll be rewarded, supported, and free to be your kind of brilliant. Make it brilliant, a career with AtkinsRéalis #J-18808-Ljbffr