Healthcare QA Associate Manager

Overview Primary Job Posting Location: Burlington, Ontario, Canada Explore your next opportunity at a Fortune Global 500 organization. This role is with UPS and involves leading Healthcare Quality Assurance activities to ensure regulatory compliance and uniform interpretation of the Healthcare Quality System across distributed operations. The Healthcare QA Manager oversees communications with internal groups, clients, and federal/local agencies, and maintains procedures and documents to ensure regulatory compliance. This position is responsible for Healthcare Compliance (QA) oversight of the Burlington 2 and Calgary healthcare facilities, including projects, and management of quality team members (Supervisor(s) and/or Specialist(s)). Job Details Job Type: Full-Time | Permanent Location: Burlington, ON Work schedule: 8:30am to 5:00pm Compensation range: $6,626/month - $7,454/month Responsibilities Manage and conduct internal group consultations and investigations regarding healthcare issues to ensure healthcare compliance with rules and regulations. Review policies, procedures, regulations, and work instructions with clients to determine specialized requirements and ensure compliance. Interact with regulatory agencies to interpret rules, determine licensure requirements, and submit required reports and correspondence. Conduct follow-ups with agencies after inspections to meet agency requirements. Oversee the writing and revision of SOPs and/or WIs to incorporate agency regulations and ensure proper procedures are followed by Operations personnel. Plan and implement training programs and materials to train QA and internal clients on SOPs, WIs, and regulatory topics. Manage resources and people processes to ensure day-to-day administration of processes and formal procedures. Hold others accountable to established performance levels and motivate teamwork. Coach others and provide ongoing feedback to improve performance. Prepare for internal and client audits by gathering information, scheduling, and distributing reports. Conduct internal audits, document findings, implement corrective and preventive actions, and maintain audit records. Perform gap analyses and document results to determine and implement corrective actions for deviations. Implement change control procedures, training, and audits; participate in writing and revising procedures identified through the validation process. Oversee compliance to facility programs (e.g., pest control, sanitation, calibration, environmental monitoring). Conduct quality system management reviews at defined intervals. Interface with client QA departments and attend business reviews to coordinate client activities. Prioritize complex, material, and multi-functional risks; develop governance over risk treatments and business continuity plans. Respond to environmental control alarms during after-hours coverage and guide actions of partner departments for product protection. Other duties as assigned. Skills Required Excellent organizational and time management skills Excellent written and verbal communication skills High work standards Aptitude with computer applications Superior attention to detail Superior problem solving abilities including incident investigation and root cause analysis Ability to make timely and factual decisions and recommendations Ability to provide work direction and instructions to assisting staff Good leadership qualities and interpersonal skills Understanding of supply chain concepts Strong knowledge of current GMP and Quality System concepts Excellent research, data gathering and benchmarking skills Education and Experience Minimum qualifications: Supervisory or management experience in healthcare distribution Quality Assurance experience B.Sc. degree in a healthcare-related field, or similar relevant education, from a recognized Canadian university (equivalency may be assessed) Additional Beneficial Experience Ability to obtain a clear 10-year history police check Pharmaceutical, healthcare or food industry experience Logistics or distribution environment experience Quality Control experience Regulatory Affairs experience Chemistry lab experience QPIC and RPIC designation experience Measurable Standards Quality of service provided to internal and external clients and their customers Quality of written and verbal communications Ability to meet deadlines Adherence to procedures Organization and accuracy of records Communications with other departments Site compliance to regulations, GMP and approved Quality Systems Working Conditions Works under office and warehouse conditions Some overtime as required Occasional travel associated with the position What We Offer UPS offers a competitive compensation package which includes health and dental coverage, group insurance, paid vacation, employee stock purchase plan, and opportunities for growth within the company. Our Employee Benefits Include The Following Training and Development: UPS provides full training to ensure safety and compliance Promotion From Within: UPS offers room for advancement in many areas Employee Discounts: Discounts on UPS merchandise and other brands The statements are intended to describe the general nature of the work and are not exhaustive. All candidates must successfully complete interviews and background/reference checks. UPS is a diverse and equal opportunity employer. Accommodations are available on request for candidates with disabilities taking part in the recruitment process. If you require accommodation, please advise. #J-18808-Ljbffr