Crisis Response Program Coordinator

Internal/External PostingFull-time PositionLocation: Sioux Lookout, OntarioSalary Range: $62,867 to $84,442 per annumReference Number: CRISI001473If applying by email, indicate reference number in subject lineJob SummaryNodin’s Crisis Response Program (CRP) provides support to First Nations communities impacted by traumatic incidents and associated crises. The program receives requests from communities for support, the CRP team gathers information on critical incidents, collaborates with communities/other partners to formulate a support plan, supports localized strategies, and coordinates a response by mobilizing resources as requested. Supports include crisis workers who provide counselling, emotional support, debriefing, and cultural support, and provide longer-term recovery and healing options. Crisis teams made up of volunteers are also deployed to communities from neighboring communities or supported if organized within communities.The Crisis Coordinator works collaboratively with internal and external crisis coordinators, tribal councils, leadership, communities and many other partners to ensure communities in crisis have the right and adequate supports in place. This includes the coordination of all administrative duties associated with processing community requests (travel, accommodations, invoices, statistics etc). The coordinator is expected to effectively communicate and liaise with internal and external partners, often the first members of the team to receive information regarding tragic event.The Crisis Coordinator reports directly to the Manager of the Crisis Response Program.QualificationsPersons of First Nations ancestry will be given preference (OHRC, Part II, Special Employment)Post-secondary education in Mental Health, Office Administration or other related to the position, and 2 years’ experience.Will consider High School Diploma/GED with considerable related work experience.Experience in a mental health or social services setting preferred.Experience in customer service a plus.Proficient typing skills with a minimum typing speed of 60 wpm, and working experience with MS Office (Word, Excel, PowerPoint, Outlook), Internet, and various office equipment.Excellent communication (strong written and verbal), problem solving, time management, organizational and interpersonal skills.Accuracy and strong attention to detail.Strong coordination skills.Demonstrated capability of data recording and keeping files up to date.Ability to work independently and as a team player.Ability to take initiative, be adaptable, multitask and juggle multiple responsibilities at once, meet deadlines and work independently in a fast-paced and ever-changing environment.Highly skilled in building relationships with internal staff, external customers and communities.Must be able to speak with confidence with multiple partners by phone and via virtual meetings.Highly motivated with a positive attitude.Strong customer service skills.Professional integrity and profound ability to maintain confidential information is essential.Must be a critical thinker who can quickly resolve issues.Excellent listening and comprehension skills required.Proven ability to maintain a calm demeanor under pressure and in crisis situationsTraining courses are an asset: crisis management, trauma informed care, First Nations history, Indian Residential School, cultural safetyAbility to speak one or more of the First Nations dialects of the Sioux Lookout region is an asset.Knowledge of First Nations people, culture, and mental health priorities in the Sioux Lookout region is essentialAbility to work flexible hours and as part of a rotational on-call schedule as requiredThe ability to perform the requirements of the position on a regular basis.DUTIES & RESPONSIBILITIESCoordinate and act as a liaison with leadership, community-based crisis coordinators, tribal councils, mental wellness teams, NAN, other SLFNHA programs and other Nodin departments etc. to explain the program’s role, how to access, receive referrals and secure supports.Build strong collaborative relationshipsSupport complex scheduling.Rotationally responsible for providing after hours Crisis Response on-call/ after-hours supportFormat and draft information for internal and external communicationsGather and maintain accurate documentation to ensure adequate information is accessible for quality service and for statistical purposes.Program support and coordination (i.e. filing, faxing, banking, composing memos/letters, completing contract requests, organizing travel, managing travel/expense claims, updating team and stakeholder contact numbers, emails, purchase orders etc).Arrange and deploy crisis intervention and cultural supports into communities.Arrange for community groups to receive debriefing and/or to receive assistance to build capacity to manage crises at a community level.Arrange for direct and indirect Indian Residential School Survivors to receive mental health counselling and/or cultural support.Monitor program activity through regular contact with team members/communities to ensure they are able to effectively manage crisis/serious incidents.Assist supervisor with tracking data for reports and completion of all required reports.Arranging and/or participating in in-service training, meetings with partners, other Nodin staff, other SLFNHA programs, NAN meetings/training, team building and debriefing activities.Coverage for supervisor as required.Any other duties that are deemed necessary by your immediate supervisor.SLFNHA currently “Strongly Recommends” COVID-19 immunizations and requests your immunization status to be sent to our staff health department if successful in the recruitment process.Send cover letter and resume to:Human Resource DepartmentSioux Lookout First Nations Health AuthorityP.O. Box 1300, 61 Queen StreetSioux Lookout, ON P8T 1B8Phone: (807) 737-1802Fax: (807) 737-2969Email: Human.Resources@slfnha.com or apply online at http://www.slfnha.com/careersClosing Date: November 14, 2025 @4:30 p.m. CST.No resumes received after this time will be accepted.The Health Authority wishes to thank all applicants in advance. However, only those granted an interview will be contacted.For additional information regarding the Health Authority, please visit our website at www.slfnha.comSLFNHA is a proud supporter of Mikinakoos Children’s Fund. To find out more, visit www.mikinakoos.com #J-18808-Ljbffr