Concierge/Guest Experience Supervisor, Forest Park Hotel

Concierge/Guest Experience Supervisor, Forest Park Hotel (Pursuit Collection) Join to apply for the Concierge/Guest Experience Supervisor, Forest Park Hotel role at Pursuit Collection. 3 days ago Be among the first 25 applicants. At Pursuit, we offer more than just a place to visit; we create opportunities for guests to connect with iconic destinations through world‑class attractions, distinctive lodges, restaurants, retail, and transportation services. Friendly faces and thoughtful amenities make every visit personal and unforgettable. This job is posted as part of our seasonal hiring for Spring/Summer 2026 and will be a full‑time seasonal role. Roles & Responsibilities Serve as the point of contact for staff during evenings, weekends, and holidays, providing coverage and additional support as needed. Oversee guest interactions across seven Jasper properties, ensuring seamless experiences and high standards of presentation. Supervise evening hotel operations, focusing on front office functions, and provide leadership to staff. Foster a culture of hospitality, assist in training new front desk team members, and provide hands‑on support. Welcome guests warmly, monitor arrivals, and ensure a smooth experience for group and leisure travelers. Handle guest complaints effectively, taking corrective action to resolve issues and enhance satisfaction. Coordinate with other departments to ensure smooth operations across shifts and assist with night audit procedures if needed. Ensure team members are knowledgeable about emergency procedures and prepared to respond appropriately. Carry the on‑call phone several days per week to provide support in the absence of the Guest Services Manager. Respond to online reviews and guest feedback, addressing concerns and following up in person when necessary. Conduct random room inspections to uphold Pursuit’s quality standards and assist other teams as needed. Required Skills & Qualifications Proven leadership skills and a passion for coaching and developing employee skills. Strong customer focus providing friendly, professional and efficient service. Effective problem solving and critical thinking skills. Demonstrate high levels of positive energy and a willingness to take on new challenges. Ability to thrive and lead in a fast‑paced environment. Attention to detail and good communication and listening skills with local and international guests and staff. Second language skills highly advantageous. Solid knowledge of the products and services. Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast‑paced and busy conditions. Passion for employee and guest engagement, satisfaction, and safety – excellent organizational and multi‑tasking skills. Proficient in MS Office (Word, PowerPoint and Excel required). First Aid Training an asset. Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs. Starting wage for this role is $22.00/hour. About Us We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences. Our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconically destination‑worthy locations across Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU and a member of the S&P SmallCap 600 index. Pursuit Perks Join an inclusive, global team and make life‑long connections. Enjoy free access to Pursuit attractions and 50% off for friends. Get discounts on hotel stays, dining, and retail. Access subsidized mental health and wellness resources. Equal Employment Opportunities Information Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit encourages individuals who are eligible to work in the country where the role is located to apply and join our inclusive team. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly. Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Other Industries: Hospitality Location: Forest Park Hotel #J-18808-Ljbffr