Director, Patient Care Services

Director, Patient Care Services (Bilingual RFT 1.0 FTE) Position Information Posting Number: ROM25-426E Title: Director, Patient Care Services (Bilingual RFT 1.0 FTE) Position Status: Regular Full-time FTE: 1.0 Job Schedule: Days Department: Geriatric Psychiatry Union: Non-union Site: Royal Ottawa Mental Health Centre Number of Vacancies: 1 About The Royal As one of Canada’s foremost mental health care and academic health science centres, The Royal has a clear purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Every day, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education. Reporting to the Executive Director, this role provides strategic and operational leadership to deliver high‑quality, patient‑centered care. The Director uses data‑driven decision‑making and effective communication to align initiatives with organizational goals and evolving healthcare priorities. Duties Remove barriers, streamline workflows, and drive efficiency. Ensure trauma‑informed, patient‑centered services align with clinical standards. Develop and execute long‑term plans to improve outcomes, access, and equity. Oversee budgets, optimize allocation, and ensure financial sustainability. Build partnerships internally and externally to enhance care pathways and system‑level improvements. Workforce planning, recruitment, onboarding, performance and engagement. Align communication strategies with hospital guidelines for clarity, transparency and engagement. Uphold laws, regulations, and ethical standards. Drive organizational initiatives, innovation, and continuous improvement. Identify and manage operational, financial, and reputational risks. Coach leaders, support succession planning, and foster new growth. Promote collaboration with academic partners. Qualifications Master’s degree or equivalent in a health care related field. Successful completion of a program in long‑term care home administration or management that is a minimum of 100 hours in duration of instruction time, or is enrolled in such a program and completes the program within 24 months of being hired. Minimum 10 years in related healthcare field, including at least 5 years in management. Direct experience working with clients and families in Geriatrics and Long Term Care co‑design and evaluation. Experience working in Geriatrics and Long Term Care. Registration with relevant Professional Association of College. Knowledge of clinical service delivery, budgeting, workforce planning and performance management. Experience with environments and collective agreements. Proficient in strategic planning, program evaluation, quality improvement, and operational analytics. Familiarity with Clinical Informatics and digital health solutions. Expertise in patient and workplace safety protocols. Ability to navigate provincial health networks and academic health science centres. Strong leadership and team management skills. Proven leadership in managing integrated clinical operations. Effective communication skills. Strategic planning expertise. Strong financial acumen to oversee budgeting. Expertise in quality improvement. Demonstrated success working collaboratively within interdisciplinary and cross‑functional teams in unionized environments. Excellent interpersonal and coaching skills. Ability to lead and motivate groups. Ability to ensure adherence to patient and workplace safety. English level A- is mandatory in oral expression, oral comprehension, reading comprehension and written expression. French level A- is mandatory in oral expression and oral comprehension. Salary Range 69.53 to 83.03 per hour Additional Information All applicants must provide a recent resume that clearly indicates that they meet the required qualifications. Please apply by clicking on the Apply button below. The Royal sincerely thanks all applicants for their interest in a career with us; however, only those applicants selected for an interview will be contacted. All new hires will be required to obtain a clear and valid Criminal Record or Vulnerable Sector Records Check as a pre‑condition of employment. The Royal Ottawa Health Care Group is committed to equity and inclusion in the workplace. Our commitment is rooted in the belief that a diverse workforce enhances the quality of care and organizational strength. We encourage applications from members of equity‑deserving communities and welcome individuals from all backgrounds. Upon request, accommodations due to disability are available throughout the recruitment process. #J-18808-Ljbffr