Manager, Client Services – Quebec City

OverviewJob Description Build the future with us. Are you passionate about customer service and eager to contribute to a company whose purpose is to ensure clients feel confident and secure about their future? As a Manager, Client Services, you will play a key role in leading and developing a team within the Group Benefits and Retirement Solutions department, based in Quebec City, whose mission is to deliver an exceptional client experience and implement innovative service strategies.This position is a great opportunity to showcase your skills and fully realize your potential within a caring and reliable organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.ResponsibilitiesDevelop, implement, and maintain our service model and strategies.Collaborate with other managers across Canada to ensure a consistent service approach.Improve processes to better support your team and clients, actively participating in Lean philosophy (A3, Kaizens, DMS).Plan and execute projects related to the implementation of new tools or technologies.Coach and guide your team to strengthen understanding of strategies and tools.Lead regular alignment meetings between the service team and corresponding sales team to strengthen market insight, enhance collaboration, and ensure a unified presence when presenting.Ensure client satisfaction within your direct team and address any escalations or improvement opportunities.QualificationsHolds a university degree in a relevant field.Has solid knowledge of capital accumulation plans, defined benefit plans, and investments.Possesses proven experience in management and leadership, as well as in developing customer service strategies.Demonstrates expertise in retirement plans and strong technical skills.Understands Lean philosophy (A3, Kaizens, DMS).Excels in communication, presentation, persuasion, and planning skills.Shows strong ability to collaborate with multidisciplinary teams and build high-performing teams.Is highly motivated by new challenges.Has an advanced level of French, both written and spoken.Has an intermediate level of English, as the person will need to communicate by email and videoconference with English-speaking team members on a weekly basis. Tasks in English include oral communication via videoconference and delivering presentations.Why you’ll love working with usA work environment where learning and development merge with a collective pursuit of excellence.A healthy, safe, fair, and inclusive environment where potential can be expressed and developed freely.The possibility of working in a hybrid environment, supported by flexibility and access to inspiring spaces.Competitive benefits: Flexible group insurance, competitive pension plan, share purchase plan, vacation and wellness days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much moreApplyApply now and take charge of your career where your talent truly mattersNot sure if you should apply? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know youLocation(s): Québec, Québec; Other Possible Location(s): Montreal / 1981 McGill College Avenue (35 Hrs)Company iA Financial GroupPosting End Date 2026-02-07Company OverviewiA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.At iA, we’re invested in you.Our Commitment to Diversity and InclusionAt iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you with your needs. #J-18808-Ljbffr