Bilingual Contract Delivery Care Coordinator

Bilingual Contract Delivery Care Coordinator (WCB) & Records Clerk - Remote Join to apply for the Bilingual Contract Delivery Care Coordinator (WCB) & Records Clerk - Remote role at CBI Health. CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. We offer mentoring and continuous learning opportunities to advance your career and a culture of inspiration, recognition and celebration for meaningful work. About This Opportunity The Contract Delivery Care Coordinator & Records Clerk, reporting directly to the Team Lead, will work closely and collaboratively with referral sources, clinics and other stakeholders to manage referrals through an effective, efficient process that results in appropriate access to care. This role is remote within Canada. The Care Coordinator is accountable for providing high quality customer service that exceeds CBI Health and stakeholder expectations and will be accountable for optimal referral management. Pay range for the position: $39,000–46,995 annually. What you’ll do each day Effective Referral Coordination and Data Entry (40%) Reviews funder case documentation for completeness of the referral information; identifies missing information; requests missing information from the funder; monitors and follows up on missing medical information prior to assessment (for select assessments). Screens for any potential Conflict of Interest in referrals received. Accurately schedules assessments and treatments, and confirms clients, when appropriate, in the scheduling system within targeted timelines and in accordance with SLAs. Uploads referral and medical information and completes client profile in Central Office, ClinicMaster, ensuring accurate data entry. Completes files and follows up with referral source for any missing information. Conducts yourself with integrity and in alignment to Best Practice and CBI policy including Privacy policy. Collaborates with Team Lead to resolve gaps in execution and identify opportunities for improvements to the team, program and/or service. Records Clerk Accountabilities (30%) Works as a point of contact for clinical record requests (i.e., chart copies) from clients, lawyers, funders, etc. Action record requests by pulling records from systems (i.e., Clinicmaster) and coordinating with Experience Associates in clinic to obtain paper copies of files including recalling records from external storage. Identifies possible enhancements on the process flow and follows up with Director, Contract Delivery Enablement, on continuous improvements to the process of record sharing. Supports Director, Privacy and Regional Privacy Officer with external stakeholder audits, reporting and attestations as required. Provide Exemplary Customer Service (20%) Communicates with clients and funders in a timely fashion regarding scheduling and information management. Utilizes effective customer service strategies to answer phones, take messages and provide follow up in a timely manner.Maintains knowledge of privacy, confidentiality, and code of conduct policies. Develops relationships with referral sources to become a trusted advisor, actively building on comprehensive knowledge and understanding of referral source needs. Facilitates navigation of service offerings with referral sources and clinical teams to ensure referrals are booked appropriately. General Administration (10%) Work to meet or exceed funder referral requirements regarding process management and operational efficiency. Communicates to Team Lead any barriers in achieving KPIs. What You Need To Be Successful 2+ years of previous experience in a customer service role. A track record of successful experience in client experience in a multi-site booking. Strong professional communication skills in French and English. High level of attention to detail and an organized approach to general administration. Ability to combine a commitment to organizational and operational efficiency with an innate desire to help others. Ability to work well in a team environment, handle multiple assignments and meet deadlines. Ability to adapt to changing priorities as circumstances and information change frequently. What CBI Health Offers You Continuous learning and skills development, including management opportunities. Training and mentoring from a national network of experts. Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer. About Us CBI Health is Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, we put people at the heart of what we do. Our 13,000 staff work together every day to make a meaningful difference in our clients’ lives and shape healthcare for the better. CBI Health is proud to be recognized by Deloitte as one of Canada’s Best Managed Companies for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion and innovation have enabled us to achieve this recognition year after year. CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients. We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different. #J-18808-Ljbffr