Product Manager – Platform

OverviewAbout NakisaNakisa is a global leader in AI-powered enterprise software for Human Resources, Financial Management, and Commercial Real Estate (CRE). Our cloud platform powers mission-critical operations for 1,100+ organizations in 135 countries and serves millions of users. We are building the next wave of enterprise applications with Nakisa AI. Our products use retrieval-augmented generation (RAG) with secure API integrations to large language models. Customer data stays private and auditable, and we never use client data to train third-party models. This privacy-first design gives enterprises trustworthy AI they can run in production. What sets us apart is a single platform that connects these functions on shared data models, a focus on high-stakes, compliance-heavy workflows, and a culture anchored in Fairness, Integrity, Service, and Humility. Recognized among Canada’s top employers, we offer hybrid work, supportive leaders, and clear growth paths. Join us to ship reliable, privacy-first AI at global scale. Join us to deliver reliable, privacy-first AI for enterprises at scale.About the roleWe’re hiring a Platform Product Manager to contribute to the growth and reliability of Nakisa’s core platform services. You’ll work on APIs, integrations, event services, and SSO capabilities—enabling scalable, secure enterprise applications. In this cross-functional role, you’ll support the product lifecycle from planning to delivery. Working closely with Engineering, UX, and Customer Success teams, you’ll help shape the roadmap, refine technical requirements, and ensure our platform evolves to meet business and customer needs. You’ll also play a role in onboarding and implementation, turning customer feedback into actionable improvements. Reporting to the Senior Director of Product – Platform, this role is an ideal step for a technically fluent product manager ready to scale impact and grow into senior leadership.What you’ll be doingSupport the platform product lifecycle from planning to launch, using OKRs to guide success.Help define and update the roadmap for APIs, integrations, observability, and SSO.Translate customer feedback and business needs into clear platform requirements.Assist in onboarding, implementation, and technical documentation delivery.Partner with Engineering on API specs, security models, and integration designs.Participate in pre-sales conversations and RFP processes with technical input.Track and analyze KPIs like uptime, usage, and satisfaction to inform enhancements.Ensure platform compliance with security, privacy, and governance standards.Contribute to API versioning, documentation updates, and change management.Stay current on platform and integration trends and bring insights to the team.What you bring3+ years in product management or technical platform roles.Strong technical fluency; past development experience is an asset.Skilled at cross-functional collaboration with engineering and customer-facing teams.Experience with API lifecycle management and observability tools.Able to turn feedback and metrics into actionable platform improvements.Understanding of governance, privacy, and security in SaaS environments.Nice-to-havesExperience supporting enterprise SaaS or platform implementations.Exposure to multi-tenant architecture and platform monetization models.Why Nakisa?💻 Flexibility: Hybrid work (1–2 days in our downtown Montréal office) plus up to 8 weeks of “work from anywhere” each year.🌴 Time off: Starting at 3 weeks’ vacation, a paid week off at year end, an extra paid summer day off, personal and volunteer days, and generous sick leave.🩺 Health & wellness: Comprehensive health, dental, and life insurance including telemedicine from day one.💰 Financial security: RRSP matching up to 4% from day one and a home internet allowance.💪 Active lifestyle: Free gym access in our downtown office building and half-price Bixi membership.🎉 Social perks: Regular events to unwind with colleagues such as game nights, summer picnic, holiday party, excursions, and more.🚀 Career growth: Mentorship, education assistance (80% up to $1,500 per year) and reimbursement of role-relevant professional dues.🤝 Culture: A supportive, values-driven team with leaders who care.🚀 Make your impact at Nakisa.If building privacy-first AI for global enterprises motivates you, apply today and help shape the future of enterprise software.Location: Montréal (hybrid)Visa or relocation: not availableHiring process: recruiter conversation, hiring manager interview, and a panel or skills assessment depending on the roleApply even if not a perfect match: potential and drive matter here #J-18808-Ljbffr