Support Analyst

3 weeks ago

Montreal, Canada J&M Group Full time

Overview Join to apply for the Support Analyst role at J&M Group. Responsibilities Intermediate to advanced COBOL programming skills Ability to troubleshoot failed batch jobs and programs Provide production support for the main client deposit system (Depo) Support the nightly batch on an on-call basis Investigate and resolve any technical issues, incidents, or processing anomalies occurring in the batch Provide the response and required explanation for any user inquiry related to the apps, including account and interest statements Provide data extractions on balances, accounts, and transactions users may request Perform analysis for enhancements to be developed Provide estimates for developments and testing efforts Prepare technical design and technical specifications documents as required Maintain the application's technical documentation Perform integrated testing with related applications as assigned Maintain the current status of all assigned requests in Jira Create and manage the change requests for the application Update the team leader and management on all assignments daily Adhere to all client policies and mandatory training requirements in a timely manner Technical Profile Experience in the Open VMS operating system preferred Intermediate to advanced OS scripting skills, preferably in Open VMS DCL Development skills for system enhancements, ad hoc requests, and data extractions Beginner to intermediate SQL query skills in an Oracle database (or similar) Batch support experience working with Control M or a comparable enterprise job scheduler Familiarity with the SPLC and change requests/implementation Intermediate to advanced PL/SQL and Oracle database skills Intermediate to advanced Linux scripting skills Functional Profile Experience in the banking or other financial services industry Knowledge of accounting, at least a basic level Experience with or understanding of deposit account interest calculation Previous exposure to SWIFT statements is a plus Documentation skills for developments, implementation release plans, and run book updates Seniority level Entry level Employment type Contract Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr

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