Manager, Parking Services

Manager, Parking Services Office of VP, Administration Number of Positions: 1 Appointment Type: Full-Time Continuing Hours of Work: 35 hours per week Non-Union Hiring Zone: Job Level 10 - $89,100 - $111,100 Posting Date: December 5, 2025 Closing Date: January 2, 2026 (7:00 pm EST) Job Summary Ontario Tech University is expanding its Ancillary Services portfolio — and we are seeking an exceptional leader to shape the future of Parking Services across both Ontario Tech and Durham College campus locations. This is a unique opportunity to modernize a high-impact service area, elevate customer experience, and build a cohesive and community-minded operation that supports thousands of students, faculty, staff, and visitors each day. The Manager, Parking Services oversees the full parking operation for all campus locations, ensuring a safe, orderly, and equitable parking environment. You will lead a dedicated team, advance the use of modern enforcement and permitting technologies, resolve complex customer matters, and collaborate across the institution to support effective mobility planning. This role is ideal for someone who thrives in a dynamic, people-focused environment where operational excellence, fairness, and community service intersect. Nature of work The Manager, Parking Services reports to the Director of Ancillary Services and oversees a busy operational environment that includes parking operations, enforcement activities, and staff supervision across multiple campus locations. The role combines office work with outdoor responsibilities such as site visits, patrols in all weather, and the use of equipment including enforcement vehicles and LPR technology. The position involves frequent interaction with community members, including situations that may be tense or confrontational, requiring sound judgment and strong communication skills. While hazards are limited, the role does involve risks associated with vehicle operation, outdoor conditions, and active parking areas where safety awareness is essential. Responsibilities / Accountabilities Oversees daily parking operations and enforcement activities to ensure the safe, fair, and efficient use of campus parking resources. Supervises parking services and enforcement staff, including hiring, training, scheduling, performance management, and fostering a customer-focused team culture. Leads the consistent application of parking regulations and relevant municipal by-laws, and adjudicates complex customer issues, complaints, and appeals. Manages operational systems and technologies such as LPR, permitting software, handheld devices, and pay stations to support accurate enforcement and service delivery. Develops and recommends parking policies, procedures, and operational improvements, ensuring alignment with university and college requirements, legislation, and best practices. Analyzes data, usage trends, and financial metrics to inform decisions on staffing, space allocation, budgeting, and long-range planning. Collaborates with internal partners—including Security, Facilities, Finance, and Durham College stakeholders—and represents the department in external interactions with community members, vendors, and regulatory bodies. Required Skills Exceptional leadership and change-management skills. Excellent verbal, written, and interpersonal communication abilities. Strong analytical and problem-solving capabilities. Skilled in conflict resolution and de-escalation. Ability to interpret and apply complex regulations with fairness and clarity. Competence in data-driven decision-making and report development. Customer service excellence in high-pressure or emotionally charged situations. Ability to troubleshoot minor mechanical or software issues (an asset). Required Education Completion of a three-year post-secondary program. G-class driver’s license with a clean annual abstract. Preferred certifications include CCFPM, PMC, CIM, PTMP, or PMP. An equivalent combination of education and related experience may be considered. * Verification of Academic credentials may be required. Required Experience 5–7 years of relevant experience in parking operations, enforcement, transportation services, mobility management, or a related field. How to Apply Interested candidates should submit in electronic format a covering letter and their resume. Applications will be accepted until January 2, 2026 or until a suitable candidate is found. We appreciate all applications received; however, only those candidates selected for an interview will be contacted. Ontario Tech University is actively committed to equity, diversity, inclusion, indigenization and decolonization (EDIID), and welcomes applications from all qualified candidates, while especially encouraging applications from First Nations, Metis, Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQ+. All qualified candidates are encouraged to apply; however, Canadian citizens, permanent residents, Indigenous Peoples in Canada, and those eligible to work in Canada, will be given priority. Ontario Tech University respects individuals’ different needs and will take all reasonable steps to ensure accommodation for applicants where appropriate. The University is also committed to ensuring that confidentiality is maintained throughout all aspects of the recruitment cycle. If you require accommodation, please contact Julie Day, Health and Disability Management Specialist. For more information about the university’s accessibility policy please review the university’s Accessibility Policy. The university acknowledges the lands and people of the Mississaugas of Scugog Island First Nation which is covered under the Williams Treaties. We are situated on the Traditional Territory of the Mississaugas, a branch of the greater Anishinaabeg Nation which includes Algonquin, Ojibway, Odawa and Pottawatomi. Job Location Oshawa, Ontario, Canada Expected Start Date 2/2/2026 #J-18808-Ljbffr