Mortgage Renewal Specialist

Come join Home Trust Company (Subsidiary of Fairstone Bank) as a Mortgage Renewal Specialist. Home Trust Company has developed a track record of success as Canada’s leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of its core residential mortgage lending business, the Company also offers complementary lending services, as well as highly competitive deposit investment products, through Oaken Financial. Our culture has been shaped by the passion and integrity of our people. Home Trust is a private company. FIRST THING – WHAT YOU NEED TO SUCCEED? We are looking for individuals who are dedicated, passionate, and driven to execute with excellence About The Role Identify clients’ needs, negotiate mortgage rates, recognize up‑sell opportunities, and recommend HTC refinancing solutions to satisfy our clients and retain business. The incumbent will proactively follow up with clients for signed renewal agreement and supporting documents, and will routinely interact with borrowers, other members of the renewal team, call centre, brokers, underwriting staff, legal /collection departments. Accuracy and meeting deadlines are critical to this position. In Addition Proactively contact all Mortgage Renewal clients in an effort to secure renewal/early renewal Achieve all specified departmental and individual performance goals and objectives regarding various renewal types Negotiate renewal mortgage rates within own discretion to achieve specified rate spread for HTC Maintain accurate and detailed notes to ensure clarity between borrower & HTC Review renewal files 30‑90 days prior to maturity Proactively develop, strengthen, and maintain relationship with borrower Review credit reports and FICO scores for each file to verify we are offering correct rate Effectively identify sales potential, by way of refinancing current mortgage balance, and/or consolidating current secondary financing, or outstanding debts Challenge/negotiate rates without compromising service and profitability Must know all HTC products to recommend feasible solutions to satisfy client needs Remain current and informed on our competition to retain the business Offer Life Insurance for each renewal Identify possible workout solutions in case of job loss/ illness Manage rate spread as specified Maintain current client information as applicable e.g., telephone numbers, employment details Achieve all specified departmental and individual goals for referrals, Life Insurance accepted applications Evaluate and analyze documentation supplied by client and broker (e.g., BP set up, FN8X accurate and complete) to ensure its authenticity and compliance with all aspects of Home Trust Company’s policies and guidelines per delegated authority matrices and applicable compliance obligations, including Underwriting policies and lending guidelines, Privacy, Anti‑Money Laundering/ Anti‑Terrorist Financing and internal Anti‑Fraud Policy requirements File Unusual Transaction Reports as applicable to fulfil individual employee obligations to detect and deter financial crimes activity What We Require Post‑secondary degree or diploma in related area or discipline; University degree in related discipline an asset Additional relevant accreditation(s), certification(s) are strong assets 1‑3 years of experience in a similar role Current knowledge of regulations regarding mortgage lending and familiarity with both conventional and government mortgage policies an asset Experience in both insured and uninsured lending space Strong organizational, time‑management, research/analysis, and attention to detail Strong interpersonal relationship building and listening skills Proven ability to work both independently and collaboratively within a team environment Effective written / verbal communication, and professional maturity Consistently demonstrates and reinforces organizational values Expected salary range is $50,000 to $60,000 per year. This posting is for an existing vacancy within our organization. Artificial intelligence may be used in parts of the recruitment process. Learn more: https://www.fairstone.ca/en/about/canadian-lender Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/ If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application. Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence. Time Type Full time Job Type Permanent #J-18808-Ljbffr