Bilingual Claims Call Centre Senior Representative

Bilingual Claims Call Centre Senior Representative Be among the first 25 applicants to join a caring, collaborative, values‑driven workplace with inspiring teammates and leaders at Zurich Canada, the most impactful global insurance provider in the world. The Opportunity If you have experience in claims processing and customer service, and are looking for a new challenge, Zurich Canada is looking for a Bilingual Claims Call Centre Senior Representative to work in either Montreal or Toronto. You will handle routine and complex first reports of loss and manage specialized projects on cutting‑edge initiatives, reporting to the Team Manager and interacting closely with internal and external business partners. This hybrid work opportunity offers a supportive environment where your voice matters. What you will do Handle complex technical duties and specialized/pilot projects for commercial lines of business. Manage intake of claims involving Centers of Expertise lawsuits. Monitor and manage resources and cash within defined procedures. Interact closely with internal business partners, including Underwriters, Account Managers, and specialized claims personnel. Collaborate with external partners, including Agents/Brokers, professionally and productively. Ensure compliance with legal and regulatory controls relevant to standard work practices within the region. Meet established departmental quality, phone availability, and productivity objectives. Perform other duties as assigned by the Team Manager or management team. Maintain regular and predictable attendance. Participate in business travel and mandatory overtime during peak periods, shift work, and holiday work as required. Requirements Required High School Diploma or Equivalent and 2 or more years of experience in Customer Service. Zurich Certified Insurance Apprentice including an Associate Degree with no prior experience required in Customer Service. Intermediate customer service experience required. Preferred Fluent proficiency in both English and French. Intermediate contact center experience. Insurance knowledge. Fluency in both spoken and written English is required to facilitate communication with internal and external stakeholders outside Quebec. Our Culture and Benefits Diversity, Inclusion, Equity and Belonging (DIEB) initiative – a culture where everyone feels welcome. Collaborative culture valuing diverse thought and employee input. Comprehensive health/benefits plan with varying levels of coverage and a competitive total compensation package. Minimum of four weeks vacation per year and four personal days per year to focus on personal wellbeing. Access to extensive training and development opportunities. Commitment to continuous improvement and community giving. Multiple awards for workplace culture and diversity. Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. About Us Zurich Canada is part of the Zurich Insurance Group, a multi‑line insurer with approximately 55,000 employees worldwide. Serving customers in global and local markets for over 100 years, Zurich Canada has been a leading provider of commercial insurance to mid‑sized and large companies, including multinational corporations. With more than 500 employees in offices across Canada, Zurich offers the global strength of a top insurance provider combined with in‑depth knowledge of industries and local markets. Zurich Canada aspires to be risk‑management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Zurich Canada’s commitment to diversity and accessibility is fundamental. We recruit talented people from a variety of backgrounds and strive for an inclusive, barrier‑free environment that respects all employees, customers and partners. If you require an accommodation, please let us know and we will work with you to provide a more accessible process. Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. #J-18808-Ljbffr