Partner Operations Manager II | Gestionnaire, opérations partenaires II

Partner Operations Manager II | Gestionnaire, opérations partenaires II (Mat Leave Contract) – TD SYNNEX North AmericaLocation: Mississauga, Ontario, CanadaAbout The RoleAs the Partner Operations Manager II, you will serve as the go-to person for supporting vendor programs and lifecycle management. Your primary responsibilities include customer support for complex pricing, quality assurance for teams, and deal registrations. This role also triages customers to the appropriate area to ensure satisfactory coverage.Ce Que Vous FerezEn tant que Partner Operations Manager II, vous êtes la personne-ressource pour le soutien aux programmes fournisseurs et la gestion du cycle de vie. Vos principales responsabilités incluent le soutien aux clients pour la tarification complexe, l’assurance qualité auprès des équipes et l’enregistrement des transactions (deal registration). Vous orientez également les clients vers la bonne équipe afin d’assurer une couverture et un suivi satisfaisants.What You'll DoAct as the primary point of contact for supporting vendor programs and lifecycle management, serving as the go-to person for internal teams and external vendors.Perform complex deal registration and customer support for complex pricing models.Develop a deep understanding of vendor programs, including pricing structures, incentives, and promotions, and effectively communicate this information to relevant stakeholders.Provide accurate and timely quotes to sales teams, ensuring competitiveness and alignment with vendor pricing guidelines.Collaborate with sales teams to identify up‑sell opportunities, leveraging your knowledge of vendor programs and pricing structures.Determine lead times and delivery schedules based on product availability, build lead times, and other relevant factors, effectively managing customer expectations.Apply pricing accurately and consistently, ensuring compliance with vendor agreements and policies.Create renewal contracts, where applicable, and proactively manage contract renewals to ensure timely execution and maximize customer retention.Foster and maintain strong relationships with multi‑tier vendors, acting as a liaison between the company and vendors, effectively managing communication, escalations, and issue resolution.Profil RecherchéPost Secondary Degree in Business, IT, or related field preferred.High School diploma required.Proficient in executing instructions and requesting clarification.Basic data entry and mathematical skills.Effective communication skills, both written and verbal.Ability to adjust to change and adapt as needed.Comfortable working under stress and pressure.Strong multitasking abilities.Quick learner with proficiency in technology.Basic level computer skills.May be required to work shifts based on business needs.Key SkillsAt TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.What’s In It For You?Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.Grow Your Career: Accelerate your path to success with formal programs on leadership and professional development, and many more on‑demand courses.Elevate Your Personal Well‑Being: Boost your financial, physical, and mental well‑being through seminars, events, and our global Life Empowerment Assistance Program.Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed.Make the Most of our Global Organization: Network with other new co‑workers within your first 30 days through our onboarding program.Connect with Your Community: Participate in internal, peer‑led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.Application EncouragementDon't meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking forSeniority levelEntry levelEmployment typeFull‑timeJob functionManagement and ManufacturingIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at TD SYNNEX North America by 2x. #J-18808-Ljbffr