customer service coordinator

3 weeks ago

MontérégieEst Bedford, Canada Fed Supply Full time
Hello I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world. Hello I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world. My client in the agri-food industry is looking for a Customer Service Coordinator to work on site in Saint-Jean-sur-Richelieu.

Reporting to the Customer Service Supervisor, the coordinator must have a knowledge of logistics and carry out the following tasks:

- Process customer orders quickly and efficiently, checking product availability and coordinating with logistics teams to ensure timely preparation and shipment. - Handle all customer requests from order receipt to final delivery. - Provide quality support to customers, answering their questions about products, delivery times, stocks and any other queries related to their orders. - Handle customer complaints with professionalism, finding appropriate solutions and following up to ensure customer satisfaction. - Monitor customer feedback on their experiences and interactions with the company, analyze areas for improvement and collaborate with other departments to implement corrective actions. - Suggest improvements in customer service processes to optimize the overall experience. - Coordinate returns of non-conforming or defective products with the quality and logistics departments. - Monitor the refund, exchange or replacement process in line with company policy. Compétences : - Diplôme en gestion de la chaîne d'approvisionnement, gestion logistique, gestion des affaires, ou domaine similaire. - Minimum de 2 à 3 ans d'expérience dans un rôle similaire, idéalement dans le secteur agroalimentaire ou un secteur lié à la distribution de produits. - Connaissance des systèmes de gestion des stocks et des outils ERP (Ex. : SAP, Microsoft Dynamics, etc.). - Connaissances de base en logistique (gestion des expéditions, suivi des stocks, gestion des transporteurs). - Excellente communication et capacité à résoudre les problèmes clients de manière professionnelle et rapide. - Maîtrise du français et de l'anglais, tant à l'oral qu'à l'écrit dans le but d'échanger avec nos clients internes et externes

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