Relationship Manager
2 weeks ago
OverviewRelationship Manager - Canada Defence at GHD. Role focuses on Canadian Defence with the Canadian Federal team to expand GHD’s footprint with the Canadian Department of National Defence (DND) and Defence Construction Canada (DCC).ResponsibilitiesDemonstrate world-class client relationship management, contributing to the growth of GHD’s Enterprise Client Portfolio (ECP).Represent the client’s perspective across enterprise geographies and cultures; identify growth opportunities and share best practices to help clients achieve objectives.Coach, mentor, and support the Client Engagement Team and broader business throughout the client journey; continuously improve client relationships, experiences, and delivery while achieving revenue and profitability targets.Lead or participate in winning procurement responses for Canada’s Defence; understand Defence procurement approaches (DND/DCC) and related programs.Develop and maintain relationships with key decision-makers within the Canadian Defence sector; ensure client satisfaction and key partnerships.Contribute to or lead GHD’s go-to-market strategy for Canadian Defence opportunities; gather information to position GHD for current, near-term, and long-term opportunities.Understand Canada’s Defence operational and modernization needs and broader multi-year programs to identify growth opportunities for GHD.Lead or participate in CRM data entry and maintenance to ensure quality data for customer retention and business development activities.What you will bring to the teamBachelor’s Degree or equivalent in a field related to GHD services; professional accreditation preferred.Minimum 15 years' experience working within Canadian Defence in an area related to GHD services.Significant managerial experience—collaborating, supervising, directing resources to achieve results within tight timeframes.Strong ability to form collaborative relationships with clients and internal teams across a broad geographic scope.Excellent organizational, communication, and relationship management skills; ability to work under tight deadlines and in fast-paced environments.High accuracy and attention to detail; ability to synthesize insights to support business decisions.Advanced stakeholder engagement skills; ability to address needs with tact and empathy.Ability to navigate ambiguity and complex situations; encourage diverse thinking and build support among decision-makers.Proficient in MS Office and CRM technologies (Salesforce).Note: Experience working with this client is a requirement.As a diverse and inclusive organization, GHD is an equal opportunity employer. Upon request, GHD will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.Seniority levelDirectorEmployment typeFull-timeJob functionSales, Business Development, and ConsultingIndustriesCivil Engineering, Industrial Machinery Manufacturing, and Environmental Services #J-18808-Ljbffr
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