Bilingual (Fr/En) Health & Benefits Consultant

Join to apply for the Bilingual (Fr/En) Health & Benefits Consultant role at Canada Life Permanent Full Time Overview Freedom Experience is about building trust through every interaction we have with our plan members and represents a shift in our organization’s mindset. Proactively identifying, understanding and delivering on the products and experiences to meet the needs of our plan members using new tools, new processes, and data. This is a new role to execute on the vision of a member focused solutions centre, leading project and business resources to execute on our strategy. Our team of Health and Benefits Consultants help plan members understand the products and solutions available to them. We provide Life and Health solutions, along with other services to help customers realize their financial and life goals. Responsibilities Consult + Guide: Engage with customers in a variety of mediums including inbound conversations, booked virtual meetings (phone or video), and on-site visits to some of our most strategic clients. Obtain knowledge of the plan member’s objectives and deliver personalized consultations detailing solutions best suited to the health planning needs of Canada Life customers. Provide guidance, advice and professional account management to enhance a plan member’s wellbeing. Leverage training model and sales enablement supports to identify plan member needs and help navigate them to appropriate next steps. Maintain and be accountable for keeping your provincial licenses in good standing, ensuring you meet all training, licensing and supervision requirements on an ongoing basis. Provide best-in-class guidance to our customers: Engage the customer in website & application enrollment and navigation, claims submissions and website functionality, benefits review including coverage details, portable benefits and individual health products; resolve issues and identify strategies and options to achieve goals. Identify products and solutions that meet customers’ needs and record engagement with each plan member using internal systems and tools. Answer and respond appropriately to operational and procedural inquiries from plan members via inbound/outbound calls. Identify and close sales opportunities. Provide education and advice on planning and other relevant topics. Be a team player: Participate in regular reviews, lessons learned and other retrospectives to ensure personalized approaches continue to meet plan member needs and expectations. Provide consistent feedback to leadership on opportunities for learning, working closely with our compliance partners to ensure provincial requirements are adhered to. Other duties as assigned which may involve some or all the following: team meetings, product seminars and training sessions, participation in special initiatives, compliance meetings to help align our processes with all federal and provincial requirements as they pertain to insurance regulations, etc. Qualifications Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking need. 2+ years of sales experience. Valid life insurance license (LLQP) or willingness to work towards obtaining within three months of hire. Deep product knowledge of the Life and Health and personalized products and services to present solutions with confidence that meet member needs. Working towards or completion of relevant certificate, diploma or designation programs such as Certified Employee Benefits Specialist (CEBS) and/or Certified Health Specialist (CHS). Positive, customer‑oriented attitude. Passion for advice and solutions. Post‑secondary degree or equivalent work experience. Superior communications skills. Proven ability to sustain and flourish in an ambiguous or unchartered area; must be comfortable with uncertainty and constant change. Excellent organization, prioritization and planning skills required. Availability for shifts between 8 a.m. – 8 p.m. ET Monday to Friday. Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life. Location Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Calgary, Edmonton, Halifax, London, Montreal, Ottawa, Toronto, Vancouver, Winnipeg. Compensation The base salary for this position is between $52,800 – $97,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation (e.g. annual bonus, commission, etc.). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Career Opportunities Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis. Equal Employment Opportunity We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com. Canada Lifewould like to thank all applicants, however only those who qualify for an interview will be contacted. #J-18808-Ljbffr