Payments Business Analyst

Job Description Job Title: Business Analyst – Payments Location: Toronto, ON Department: Payments Reports To: Director – Payments Product Management Key Responsibilities Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Leads change management of varying scope and type; tasks typically focused on execution and sustainment activities. Competes internal and regulatory reporting. Acts as the day‑to‑day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions. Gathers basic market research and competitive intelligence, including pricing, from publicly available information. Defines and implements business cases and strategic roadmaps for banking products and services, including project and budget approvals. Designs, implements, manages, and enhances a single product or suite of products throughout the product lifecycle. Develops, implements, and monitors key metrics and action plans to optimize financial performance. Continuously improves processes to identify issues and deliver optimal customer experience. Creates the marketing strategy, including offers and campaigns, and works with Marketing and other partners to execute. Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality. Analyze data to identify trends, patterns, and opportunities for improvement. Collaborate with stakeholders to create process maps, workflows, and documentation to support business requirements and operational changes. Monitor KPIs and performance metrics to evaluate the success of initiatives for senior leadership. Works independently on a range of complex tasks, which may include unique situations. Broader work or accountabilities may be assigned as needed. Skills and Requirements We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy at https://insightglobal.com/workforce-privacy-policy/. Qualifications Bachelor’s degree in Business, Economics, Information Systems, or a related field. 3+ years of experience in banking, cash management, payments, business analysis or a related role. Strong analytical, reporting and problem‑solving skills. Familiarity with ISO 20022 and file formats. Proficiency in Excel and other data analysis tools. Excellent communication, stakeholder management, and presentation skills. Ability to work independently and manage multiple priorities. Working knowledge of retail and business banking environmental awareness/understanding. Technical proficiency gained through education and/or business experience. Influence, collaboration & team skills – In-depth. Data driven decision making – In-depth. Methodology and process – good. Desirable: Software and systems architecture knowledge – good. #J-18808-Ljbffr