Customer Success

2 days ago

Invermere, Canada Kootenay Employment Services Society Full time

What we are looking for: Experience in D2C telephone and email sales Excellent verbal and written communication skills athon comfortable using email, CRM systems, and other relevant software Highly organized with the ability to manage multiple tasks and priorities efficiently Strong problem‑solving abilities with excellent attention to detail Maintain a positive mindset and a strong commitment to assisting customers Ability to work collaboratively within a team and contribute to a positive work environment A passion for travel An understanding of the travel and tourism industry is a plus Marketing and social media experience is also beneficial Duties Some of your key responsibilities will include: Respond to inquiries through live chat, email, and phone, providing detailed information and assistance Oversee our lead management system, ensuring prompt outreach to leads via phone and email Promptly contact individuals on waitlists when spaces become available Provide quotes and process travel insurance policies for prospective clients Develop and implement sales strategies to drive revenue growth Respond to client evaluation forms and reviews and use this feedback to improve our information and practices for future tours Identify new sales opportunities and stay informed about industry trends with an eye to constantly innovating and improving how we operate Identify and cultivate new partnership opportunities with other organizations Establish and track key performance indicators (KPIs) to measure the success of sales and customer satisfaction (e.g. Net Promoter Score, source of new bookings, etc.) Expectations: Maintain a high standard of prompt and effective response to inquiries A drive to constantly improve product knowledge A customer‑centric mindset to addressing customer concerns and feedback Collaborate closely with other departments to ensure seamless communication, provide mutual support, and continually enhance our processes and practices Actively seek out and implement SOP improvements to enhance sales efficiency and effectiveness A willingness to embrace and lead change in how we operate as we are constantly looking to automate and improve our systems Complete the travel insurance exam within 1 month of starting this position – we will assist with this Why work for us yields: Competitive salary of $30.50 – $34.50/hr (equivalent to $63,400 – $71,760 at 40 hrs/week) Flexible medical benefits via a health‑spending account Flexibility on the number of hours per week (within the range of 30 – 40 hours/week) Paid vacation and opportunities for additional unpaid leave Opportunity for nebo remote work Being part of a great team at a very unique and innovative business Being part of a business that prioritizes conservation\тау To Apply Please use the contact information as directed in.bas listing. #J-18808-Ljbffr

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