AVP, Global Service Delivery Manager

14 hours ago


Toronto, Canada Butterfield Group Full time

Role DescriptionThe AVP, Global Service Delivery Manager will oversee the efficient delivery of services across global operations and ensure overall customer satisfaction. Day-to-day responsibilities include supervising service delivery teams, maintaining operational excellence, and leading process improvements. The successful candidate will collaborate with key stakeholders to meet performance targets, manage resources, and ensure compliance with established service-level agreements (SLAs). This is a full-time, on-site role based in Halifax, NS.

QualificationsStrong expertise in customer satisfaction and service delivery to ensure client needs are met effectivelyProficiency in professional services, with the ability to ensure high standards of service offeringsProven project management skills to oversee and execute initiatives successfullyEffective team leadership capabilities, fostering collaboration and mentoring team membersExcellent problem-solving and communication skillsFamiliarity with financial or banking industry practices and regulatory requirements is an asset #J-18808-Ljbffr



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