Group Sales Coordinator

WHO WE ARE Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most‑visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future. As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values. WHO WE NEED Working under the direction of the Manager Tourism & Promotions, the Group Sales Coordinator performs all duties related to group sales to ensure financial targets are met and appropriate client satisfaction levels are achieved. The incumbent actively promotes and sells museum visits to the group market, including Tour Operators, out‑of‑province school groups, performance groups, conferences, corporations, associations, social groups, birthday parties, academic and religious institutions, and community organizations. Duties include upselling (i.e., exhibitions, tours, team building products and other group visit enhancements), customer service and stewarding group client relationships, billing, coordinating group visits, financial reporting, assisting with advertising to the group market, prospecting new clients, sales presentations, and active sales outreach. This is an ideal opportunity for a sales and service‑oriented professional who thrives in a fast‑paced environment. This is an ideal opportunity for a motivated sales professional who excels at building strong client relationships and achieving measurable results. The successful candidate will bring enthusiasm for prospecting new business, delivering compelling sales presentations, and meeting or exceeding revenue targets while providing outstanding service. Attention to detail, strong organizational skills, and a passion for creating memorable, inclusive experiences will ensure every group visit reflects ROM’s commitment to hospitality and excellence. HOW YOU WILL MAKE AN IMPACT Coordinates all aspects of group sales operations, including selling visits, upselling exhibitions and add‑on experiences, tailoring packages to client needs, handling inquiries, coordinating bookings, processing payments, and following up to ensure client satisfaction. Drives revenue growth through proactive sales outreach, identifying and pursuing new business, conducting sales presentations, cultivating relationships with key accounts, and maintaining regular contact with existing clients to meet and exceed financial targets. Collaborates with internal teams to deliver seamless group experiences, coordinating greetings, tours, team‑building programs, dining, and retail components. Prepares and maintains accurate sales and financial reports, including weekly/monthly performance summaries and general ledger reconciliations. Contributes to the development and refinement of group sales products, packages, and visit protocols to ensure market appeal and a consistently high‑quality guest experience. Supports marketing initiatives by assisting with group advertising campaigns and creating effective sales and promotional materials. WHAT YOU BRING Post‑secondary education in hospitality, tourism, business administration, or a related field, or equivalent experience. Minimum three (3) years of sales experience, preferably in a cultural or tourism‑related institution. Demonstrated ability and proven past performance to meet sales goals and tailor creative offerings to meet client needs. Strong organizational and multitasking skills with proven ability to manage competing priorities and deadlines. Excellent communication and interpersonal skills, with a customer‑centric approach and ability to maintain professionalism under pressure. Experience with cold calling, prospecting, sales presentations, and relationship building to meet financial targets. Proficiency with Microsoft Office and experience with ticketing, CRM, or point‑of‑sale systems (e.g., VivaTickets BOS, or similar). Strong attention to detail, accuracy in handling financial transactions, and commitment to data integrity. Ability to work independently and collaboratively as part of a cross‑functional team. Flexibility to work occasional weekends, holidays, or evenings as required for group visits and events. WHAT WE OFFER Comprehensive benefits coverage: For permanent and full‑time contract positions (conditions apply), enjoy 100 percent premium‑free benefits for individuals and families, a health spending account, flexible working options (varies by position), and an Employee Assistance Program. Worry‑free retirement savings: With our pension plan, you benefit from an employer‑matched Defined Benefit contribution plan, which provides predictable lifetime retirement income, survivor benefits, and early retirement options without the stress of investment decisions. Support for new parents: Enjoy a parental leave top‑up to 95 percent of your salary for 17 weeks, helping you balance work and family life. Perks: Free ROM membership for permanent full‑time and part‑time staff, plus discounts to over 200 attractions through Attractions Ontario. And more SALARY & TERMS OF EMPLOYMENT START DATE: ASAP OPEN DATE: November 14, 2025 CLOSE DATE: Open Until Filled STATUS: Full‑time Contract EMPLOYEE GROUP: OPSEU Local 543 SALARY: $62,828 - $71,803 SCHEDULE: Up to 35 hours weekly PROBATIONARY PERIOD: Six (6) months LOCATION (onsite): Toronto, ON WHAT TO EXPECT IN OUR INTERVIEW PROCESS Initial conversation: A 30‑minute virtual conversation with a Recruiter to discuss your interest in the role and ROM and how you can make an impact. First interview: A 1‑hour in‑person or virtual interview with the Hiring Manager and a member of the HR team. This in‑depth interview will focus on your skills and how they align with the ROM’s needs. Second interview: A 1‑hour in‑person meeting with the Hiring Manager and relevant team members. You may be asked to present a pre‑assigned case study and discuss scenarios relevant to your role. Depending on the position, you might also be given a tour of ROM and receive a preview of your responsibilities and interactions. Third Interview: a final interview with key stakeholders. The above-listed process may change or vary based on the nature and scope of the position. WHY PEOPLE CHOOSE ROM Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences. Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open‑mindedness fosters growth beyond traditional career paths. Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility. Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem‑solving. Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility. COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment. We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at careers@rom.on.ca for assistance. APPLY NOW Apply today and help us create a collaborative, diverse, inclusive, and equitable space where creativity and learning flourish. Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and other checks depending on the role. #J-18808-Ljbffr