Senior Manager, RBW Engagement

Senior Manager, RBW Engagement & Delivery Join a dynamic team dedicated to enhancing colleague well‑being As part of our Retirement, Benefits, and Well‑being (RBW) team within Total Rewards, you’ll help design and deliver programs that empower colleagues to stay physically thriving, mentally flourishing, financially secure, and socially connected. Location: Toronto, Ontario, Canada Hours: 37.5 Sector: Human Resources Salary: 115,600 – 163,200 CAD Individual Accountabilities Lead the strategy for colleague awareness, education, and engagement in RBW programs, aligned with Total Rewards and TD Culture. Design and deliver a multi‑channel education framework (campaigns, webinars, decision‑support tools, manager toolkits) to help colleagues make informed choices at key life and career moments (hire, annual enrolment, life events, pre‑retirement). Influence the selection and promotion of vendor decision‑support tools and self‑service resources that simplify complex benefit and retirement choices. Lead, motivate, and develop a team to achieve operational excellence and a strong colleague experience. Optimize the internal delivery model for RBW programs, including administration processes, SLAs, and governance. Define and track operational metrics (data accuracy, SLAs, case volumes) and drive continuous improvement to reduce manual work and errors. Maintain a simplified delivery model that clarifies roles, hand‑offs, and ownership across RBW Canada, HR Operations, and external providers. Lead process optimization, automation, and digitization initiatives (self‑service, workflow, system integrations, document automation), including building business cases for related investments. Assess and recommend outsourcing, co‑sourcing, or insourcing options to maximize business value, balancing cost, risk, service quality, and colleague experience. Ensure administration practices and communications comply with applicable pension, tax, employment, privacy, and human rights requirements, in partnership with RBW COE, Legal, and Compliance. Maintain appropriate controls, documentation, and audit readiness for plans and processes, and provide regular reporting and insights to RBW leadership. Preferred Qualifications Undergraduate degree required; graduate degree or certification in HR, benefits, retirement, or related specialization is an asset. 10+ years of progressive HR experience, with significant expertise in program management and governance, including compliance with laws, regulations, and internal policies. Experience designing and delivering colleague engagement and education strategies. Demonstrated ability to optimize teams, processes, and frameworks with experience in automation and digitization. Strong analytical skills for tracking metrics, driving continuous improvement, and building business cases. Demonstrated success leading and developing high‑performing teams. Ability to influence cross‑functional partners and senior stakeholders. Excellent communication and presentation skills; able to translate complex concepts into actionable insights for diverse audiences. Demonstrated ability to ensure compliance with relevant legislation and internal policies. Strategic mindset, able to anticipate emerging trends and integrate enterprise strategy into program design. Commitment to diversity, equity, and inclusion in program delivery and team leadership. Experience & Education Undergraduate degree 10+ years of relevant experience Seniority level: Director Employment type: Full‑time Job function: Business Development and Sales Industry: Banking #J-18808-Ljbffr