Business Support Analyst

Business Support Analyst Regular Full-Time Replacement Position – Annually Salary: $96,924.00 – $109,829.00 Department: York Region → Community & Health Services → Integrated Business Services Location: Digital Data Technology and CX - 17150 Yonge Street - Newmarket, ON L3Y 8V3 CA (Primary) Hybrid work opportunities may apply - CA Job Description (E) About Us Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources. What We Offer Defined Benefit Pension Program – With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer‑matched contributions. Employer of Choice – Recognized as the highest‑ranking government employer in Canada and fourth overall among 300 organizations. Benefits and Wellness – Employees and their loved ones have access to a comprehensive employer‑paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day‑to‑day products and services. Inclusive and Diverse Workforce – We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognised by the United Nations and many other organisations for our leadership. About the Role Reporting to the Manager, Business Intelligence and Solutions, this position is responsible for leading business improvement initiatives and special projects, supporting DDTCX teams in project planning and deployment of products within the organization. The role involves supporting existing systems, developing improved business processes, researching best practices, and developing the information systems strategy and architecture for the client to meet the business improvement plans and operational needs of the Department. Additionally, the position involves developing business and operational systems for the Department, assisting staff in the delivery of the information systems program and projects, and contributing to strategic planning, project coordination, and various reporting activities. What You’ll Be Doing Recommend and implement future systems to enhance department productivity. Provide timely response to departmental ad‑hoc requests. Analyse user requirements and department technology needs, generating alternative approaches to information systems design, prepare system prototypes for user consultation, and contribute to the design, development, testing, modification and implementation of systems. Coordinate assigned systems development and implementation activities, including the preparation of user requirement definitions, systems analysis, general and detailed design documents, to development prototyping, and implementation. Review and evaluate the results of program and systems testing with team members and end‑users. Act as direct backup to all other Business Support Analysts for their assigned functional departments, including the enterprise‑wide system. Develop strong working relationships with key staff members in the assigned functional departments. Coordinate the introduction of technology and services across the Department. Coordinate and monitor the integration of business processes with new technologies across the department. Assist department staff in the effective utilisation of information generated by these technology systems. Participate in planning and formulating departmental strategic business improvement and systems initiatives to enhance service delivery. What We’re Looking For Successful completion of a Community College Diploma in Information Technology, Computer Systems Technology, or related field, or approved equivalent combination of education and experience. Minimum three (3) years demonstrated experience in information systems project implementation. Experience in developing business plans and budgets for information systems programs, developing information systems plans and architecture, and relational databases and concepts. Experience with the assessment of information technology against client needs and making recommendations on solutions that support business strategies. Knowledge of the department’s services and programmes and general understanding of capital delivery methods. Demonstrated project management skills to apply project management tools and methodologies to assist staff with information systems projects and programmes. Ability to demonstrate the Region’s core competencies. Advanced skills in virtual platforms and MS Office Suite. Excellent interpersonal skills and ability to connect with a range of internal and external partners while focusing on fostering collaborative work relationships. Scheduled Weekly Hours: 35 Scheduled Shifts: Operational Hours Close Date: December 1, 2025 # of Hires Needed: 1 Union: Non‑Union Staff Please apply online by 5:00 PM EST of the closing date indicated above. All employment opportunities are recorded on a 24‑Hour Career Line and may be accessed by calling 1‑877‑464‑9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users. York Region is an equal opportunity employer committed to an inclusive, barrier‑free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1‑877‑464‑9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment. Click here for more details on Benefits and Perks. #J-18808-Ljbffr