Retail Service Coordinator

1 week ago

Burnaby, Canada UniUni Full time

UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually across Canada, from coast to coast, and is rapidly expanding its footprint in the United States. Founded in 2019, UniUni is known for its tech-driven innovation and crowdsourced delivery model, providing fast, economical, and reliable services to local, national, and international e-commerce clients.What Do We Offer?At UniUni, we empower our employees with opportunities to achieve their professional goals. We value both lateral growth and vertical advancement, ensuring every role helps you develop your skills, broaden your expertise, and build a fulfilling career. We are looking for passionate professionals ready to work hard, embrace challenges, and enjoy being part of a dynamic, fun team.RequirementsResponsibilitiesOversee daily retail shipping operations and ensure procedures are followedOnboard and support clients with account setup and technical integrationResolve client inquiries and collaborate with customer service on claims/issuesLead and support team members to maintain performance and moraleImplement continuous improvement and identify operational bottlenecksEnsure compliance with documentation, packing slips, and sortation processesMaintain a clean and safe work environmentQualificationsExperience in logistics or warehouse settings is required. Supervisory or lead-hand experience is a strong asset. Customer service or sales experience is preferredHigh school diploma required; post-secondary education in logistics, business, or operations is an asset.Strong leadership and coaching abilitiesExcellent communication and interpersonal skillsProficient in Microsoft Office and basic computer systemsStrong organizational, time management, and multitasking skillsProblem-solving mindset with attention to detailDental, Vision, Medical insurance, Vacation Paid Holiday, Paid Time Off, Paid Sick Leave, Management training program, Fitness Reimbursement, Tuition reimbursement #J-18808-Ljbffr

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