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Facility Services Coordinator
14 hours ago
Facility Services Coordinator – BGIS Join to apply for the Facility Services Coordinator role at BGIS. This position is open in Calgary, Alberta, Canada. Job Description The Facilities Coordinator provides customer service and front‑line support to BGIS clients for the maintenance and reliable operation of their locations. Key responsibilities include handling service requests via multiple platforms and initiating work orders to support timely fulfillment and resolution of client requests. The Operations Centre is a critical environment within BGIS, responsible for receiving and dispatching facilities service requests for its clients. The work environment is fast‑paced and client‑service focused. Key Duties & Responsibilities Learn client account details, service‑request/work‑order management systems, the telephone system, processes and operating procedures. Fill basic client requests, including creating and dispatching work orders to appropriate internal technicians and external service providers, and relaying appropriate information to front‑line facilities managers. Assess and accurately assign level of priority to facilitate timely fulfillment of service requests. Learn techniques for troubleshooting service issues, communicating with internal stakeholders, external service providers, landlords and other relevant parties. Receive guidance and support in completing service requests, including activities such as proper work‑order processing, scheduling and communication of information. Provide customer‑service support. Maintain confidentiality of client account information and other confidential information; conduct work in a professional manner. May be required to provide training to new team members. Other duties as assigned. Knowledge & Skills Demonstrates language proficiency (both verbal and written), including proper grammar, spelling and punctuation. Clear and effective communication skills. Strong customer‑service orientation and demonstrated customer‑service skills. Demonstrated ability to learn new processes, tools and other relevant information quickly, and to apply learning to the job. Ability to work in a fast‑paced, multi‑client environment, applying various client‑specific business processes to individual service‑request situations. Demonstrated ability to gather information, accurately assess issues and assign level of priority; effective probing and problem‑solving skills. Demonstrated organizational skills. Ability to sustain concentration over a prolonged period of time and pay attention to details. Demonstrated computer proficiency, including solid keyboarding skills. Demonstrated personal leadership attributes incorporating a commitment to ongoing development and continuous learning. Bilingualism considered an asset. Licenses and/or Professional Accreditation None required. Seniority Level Entry level Employment Type Full‑time Job Function Management and Manufacturing Industry Facilities Services Location & Salary Calgary, Alberta, Canada Hourly: CA$18.00 – CA$22.00 Annual: CA$60,000.00 – CA$72,000.00 #J-18808-Ljbffr
