Supervisor Resident Site

About the Company KNAPP (pronounced K-NAP, not Nap) “Makes Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are a customer’s value tech‑chain partner, partnering with customers to create the most value within each link in their supply chain. Leveraging the latest software, AI and robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel and manufacturing. KNAPP is a global company with U.S. headquarters in Kennesaw, GA. We specialize in automated solutions for both Warehouse Management Systems (WMS) and Warehouse Control Systems (WCS) for B2B and B2C customers. We are growing with over 7,200 employees worldwide in more than 50 countries. What You Get To Do Provide “hand‑on” leadership to a team of Maintenance Shift Supervisors on a rotating shift‑based program. Lead the development, implementation and day‑to‑day supervision of maintenance programs, processes, people and documentation for efficient, high‑performing automated storage and retrieval systems, and storage and picking systems at customer locations. Build and maintain customer relationships, lead preventive and predictive maintenance programs, follow SOPs and safety policies, and provide frontline leadership for escalation procedures. Job Summary Manage a team providing first‑class maintenance support to the customer, focusing on automated storage and retrieval systems and picking systems. Have proven experience managing an on‑site maintenance team handling electro‑mechanical faults and preventive maintenance operations on automated materials handling equipment in a warehouse environment. Report to the Maintenance Operations Manager and be eager, safe‑conscious and determined, owning problems and driving them to completion. Respond to emergency calls as required. Supervisory Overview Provide leadership and guidance to Maintenance Shift Supervisors and the Resident Team. Carry out supervisory responsibilities in accordance with organizational policies and applicable laws. Interview, hire, train and develop the site team; plan, assign and direct work; evaluate performance; reward and discipline employees; address complaints and provide appropriate resolutions. Essential Functions and Responsibilities Provide complete customer satisfaction and enhance the company’s reputation. Achieve rapid and effective support, manage site budgets and commercial activities. Match tasks with team skill‑sets to ensure delivery of defined SLA. Act as on‑site representative for all system improvements and installations. Manage all training requirements, both technical and regulatory. Develop on‑site staff and resources; increase support solution scope and efficiency. Work against timeframes to complete reactive repairs and coordinate daily activities of all personnel. Promote effective health & safety practices and conduct risk assessments. Provide monthly summaries and detailed reports covering commercial and technical activities. Optimize resource utilisation through adoption of industry best practices. Implement system security policy and maintain excellent customer satisfaction while achieving commercial returns. Chair internal Maintenance Team review meetings and resolve resourcing issues beyond Supervisors’ control. Respect cultural diversity and align maintenance objectives. Education & Experience Degree in Business Management, Electrical or Mechanical Engineering or equivalent work experience. 5–10 years of progressive experience as Maintenance Repairman, Maintenance Electrician, Machine Repairman or Industrial Maintenance Engineer leading to a supervisory or managerial role. Leadership experience repairing various machinery systems, including electrical, mechanical, pneumatic and hydraulic systems. Verbal and written communication in English; bilingual in Spanish or German preferred but not required. Semi‑advanced to advanced technical understanding. Working Conditions and Environment Weekends and overtime as required. Professional office etiquette required at all times. Up to 10% travel may be required. Authorization to work in Canada is required. Physical requirements: sitting, squatting, walking, reaching, lifting 50–100 lb, reading. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Management and Manufacturing Industry Automation Machinery Manufacturing Equal Opportunity Statement KNAPP is an equal‑opportunity employer. We are committed to a work environment that supports, inspires and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status or any other basis protected by law. Drug‑Free Workplace Policy Due to the safety‑sensitive nature of this position, strict adherence to KNAPP’s drug‑free workplace policy is required. All candidates will be subject to drug‑screening and must remain drug‑free during employment. No exception is made if recreational or medical use of marijuana is permitted in the location of employment or residence. #J-18808-Ljbffr