Resident Maintenance Technician

WHO WE ARE

At KNAPP (pronounced K-NAP, not Nap), we "Make Complexity Simple" by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer's value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world's industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.

We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future Join us and see how you can help change the world For more information, visit

WHAT YOU GET TO DO

As a Resident Maintenance Technician, you will be expected to provide industrial Electrical/Mechanical expertise and be part of a team that works to maximize equipment utilization and efficiency.

Essential Functions and Responsibilities:

Rectify electro-mechanical faults and specialist technical assistance as a support technicianRespond to emergency calls on Customer sitesBe safety conscious in all activities, demonstrate a track record of owning problems and promote successful completion of the tasksProvide first-class response to Customer, ensuring as reasonably and practical as possible a first-time right policyProvide emergency breakdown and specialist maintenance supportHandle set up and calibration of precision automation equipmentCreate strong effective working relationships with Customer and their operational agents to enable KNAPP to provide superior serviceAchieve performance in terms of expected output, speed of response, quality of repair and standards of workmanshipTrain customer's maintenance team as requiredProvide experience and expertise in the installation of conveyor and precision automation equipmentMaintain quality of service by ensuring effective communication with customersEnsure that reports are well written and legibleExecute site quality procedures, safety procedures, and any statutory proceduresParticipate in regular meetings with the Maintenance Shift Supervisor or Resident Site Manager or Site Maintenance Manager to discuss activities and progress, unless there is no on-site accountability in which case you would provide that information to the Resident Business ManagerProvide specialist maintenance service support to the Customer's installed systemEnsure that all spare parts usage issues are logged appropriately and promptly with the KNAPP Spare Parts teamEnsure proper care and maintenance of the tooling and equipment are providedProvide flexibility and the best use of skills and capabilitiesEnsure that all time sheets and documents are accurate and legible; to be submitted to KNAPP on biweekly basis for approvalExperience in mechanical strip-down/reassembly, basic field wiring, machine calibration and system testingAbility to work against a timeframe to complete reactive repairsInteract with on-site management keeping them informed of repair and maintenance progression and addressing their concerns in a professional mannerShow hands-on ownership of issues to achieve a quick time resolutionAbility to appreciate health & safety considerations with regard to given tasks and to carry out risk assessmentsMechanical aptitude, including the ability to read assembly drawingsAbility to operate hand tools and assemble parts onto equipmentAbility to follow set up instructions, assembly drawings and checklistsStrong attention to detail and exceptional follow-up skillsExcellent communication and customer service skills with both internal and external CustomersComputer literate with basic Microsoft Office skillsWillingness to learn and adapt to changing role requirementsAppreciation of cultural diversity

WHAT YOU HAVE

Associate degree preferably in Electrical Engineering, Mechanical Engineering, Automation or related or equivalent combination of education, training and experience0-3 years direct experience preferred 0-3 years demonstrated experience in providing repairs on various types of machinery systems, including electrical, mechanical, pneumatic and hydraulic systems including the utilization of 480vac, 240vac, 120vac, and 48vdc, 24vdc, VFDs, and PLCs (Siemens preferred)0-3 years experience in equipment maintenance, modifications and design preferredTheoretical and operational experience in the repair, troubleshooting and maintenance of PLC-based machinery, highly automated and robotic equipment and control systemsTalent and commitment to provide a unique interpretation or analysis of our systems to  customersStrong communication skills both written and verbal Excellent customer service skills Bilingual (English/Spanish) and or (English/German) preferred but not requiredStrong problem-solving capabilitiesProcess-oriented mentalityNetwork equipment interfaces, a plusHands-on experience and a team player committed to improve processesExperience in reducing costs through processes and efficiencies

Working Conditions and Environment:

Basic technical understandingWeekends and overtime as required by workOccasional travel requiredAuthorization to work in CanadaPassport or ability to obtain passportProfessional office etiquette is required at all timesPhysical requirements may include: Sitting, squatting, walking, reaching out to arm's length, reaching over-head, lifting between pounds, and reading

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. 

Due to the safety-sensitive nature of this position, strict adherence to KNAPP's drug-free workplace policy is required.  All candidates will be subject to drug-screening in accordance with the policy, and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during "off-hours."

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