AVP, Retail Sales

AVP, Retail Sales & Service Technology Platforms Join to apply for the AVP, Retail Sales & Service Technology Platforms role at Co-operators Company: CGLDepartment: Digital and Advisor TechnologyEmployment Type: Regular Full-TimeWork Model: HybridLanguage: This role operates in English.Additional Information: This/these role(s) is/are currently vacant The Opportunity We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities. We are driving a transformation in the insurance industry, one that leverages our cooperative values and builds a digital enterprise that stands out in an increasingly crowded digital world. Our Digital & Advisor Technology team uses the same state‑of‑the‑art technology, development practices and processes as leaders in the market and helps you grow your career by supporting you with a culture that makes it easier to get things done. The best part is that you will work with people that care passionately about you, our clients, our company and our higher social purpose. Reporting to the VP, Digital & Advisor Technology, the AVP, Advisor Technology Platforms works collaboratively with key stakeholders and leads their teams to design and leverage next‑generation advisor technology solutions (e.g. Salesforce) that support the organization’s growth strategy. Leveraging their client‑facing technology expertise, the AVP, Advisor Technology Platforms, is a critical guide in the ‘plan‑build‑run’ functions of the Technology operating model and future solution offerings. Advancing forward the implementation and support of innovative products and applications that engage clients through assisted channels. How You Will Create Impact Proactively identifying strategies and initiatives that will enhance service, reduce costs, and resolve potential blockers. Additionally, leading efforts to identify technical opportunities to improve processes, delivery, and usability. Supporting the development of the RSS technology roadmap, from strategy through to delivery and ongoing maintenance of various technologies (e.g. Salesforce). This includes leveraging AI and AI solutions to advance both development productivity and business outcomes. Leading an effective RSS Technology organization that incorporates best practices for delivering timely and cost‑effective solutions to our clients. Including, overseeing operations for the responsible platforms, including end‑user availability, performance, security, application currency, and regulatory compliance. Leveraging deep knowledge for technology project delivery, oversee a portfolio of projects and programs and ensuring the effective delivery of technical solutions to meet business strategic, tactical needs, and project delivery metrics. Ensuring sufficient vendor research and vendor vetting processes, and that software solution purchases or partnerships meet the needs of the business unit and are aligned to internal technology standards. Motivationally empowering across teams with an internal development excellence mindset for application upgrades and new applications development to ensure quality solutions provided meet the needs of the business partner. Collaborating with Retail Sales & Service, Omni‑channel and other stakeholders to define business plans and develop advanced technology solutions that support growth objectives. Manage and maintain strategic and collaborative relationships with vendors and additional key external partner organizations to support exceptional development and delivery of products and services. This will include managing vendor relationships and negotiations, contract management, establishing suitable service level agreements and controls to ensure compliance with risk, security, and guidelines. Managing the financial and business performance of the organization, including setting appropriate department‑wide goals, KPIs and associated targets. Leading and engaging your team to deliver strategic objectives through the evolvement of effective coaching and mentoring, identifying and developing emerging talent, and fostering an innovative, collaborative, and agile culture. How You Will Succeed You integrate complex information to identify solutions or solve problems and apply a strategic mindset to adjust business plans. You foster innovation and continuous improvement with a focus on client experience. You create a high‑performance culture through alignment of your team’s work with organizational goals and successfully convey messages with a sense of positive advocacy. You develop others to ensure the evolving needs of the organization will be met and build effective relationships to achieve key business objectives. To Join Our Team You have 10 years of progressive‑related experience, including multiple years of expertise across the plan‑build‑run technology spectrum. You have a Degree in Information Technology, Computer Science, or another field of study with relevant experience. You have in‑depth experience in client‑facing large‑package software technology solutions. Having experience with Salesforce is an asset, including leading AI adoption and innovation, particularly with Salesforce AgentForce. You have experience leading the planning and successful execution of complex technology projects and/or initiatives. You have demonstrated experience collaborating with internal and external stakeholders. Including vendor relationship management, participating in vendor contract negotiations, and partnering with stakeholders to review services provided. You have the financial acumen to interpret and make decisions impacting projects and technology operations. You have applied experience in financial service and/or insurance. Having an understanding of omni‑channel technology solutions is an asset. You are an experienced people leader, well‑skilled in leading sizable teams to solve complex problems and operate innovatively in an engaged collaborative environment. What You Need To Know You will be subject to a Background check as a condition of employment, in the event you are the successful candidate. What’s in it for you? Training and development opportunities to grow your career. Flexible work options and paid time off to support your personal and family needs. A holistic approach to your well‑being, with physical and mental health programs and a supportive workplace culture. Paid volunteer days to give back to your community. In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension, and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program. Expected Salary Range: $131,124 -- $218,540 The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualification, experience and education. Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics. Location: Markham, Ontario, Canada #J-18808-Ljbffr